Re: O2 Support advisor update

Martin-O2 · ‎18-07-2023

Hi everyone,

Back in 2020 we introduced O2 support advisors to the O2 community. These advisors have been available on the community to pickup any account specific questions that would normally involve directing a member to contact customer services or the social media team.

As of tomorrow the account advisors will no longer be working on the community. This is due to some organisational changes within O2 which means the team no longer have the bandwidth to cover the community. We have plans to introduce a new incarnation of account support to the community in the near future, details on this will be shared when available.

I would like to thank the team for all their hard work over the past 3 years and wish them well for the future.

If there are any questions about this change please share them in the comments below.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎18-07-2023

A sad day for O2 CS and O2 as a whole.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎18-07-2023

It's a damn shame

Thanks to the account advisers for all their support

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎18-07-2023

Does this mean I shouldn’t give my personal details to anyone O2 anymore?

In the past I’ve provided my full account details and personal information to people with O2 in their username, I thought they were official. Do I need to do anything?

Bambino · ‎18-07-2023

O2 drops the ball yet again.

I DO NOT WORK FOR O2

Cleoriff · ‎18-07-2023

What a damn shame. I had a feeling after last weekend that something was going on!

Thanks to them for their hard work over the past three years. They will be missed. ☹️

Veritas Numquam Perit

madasaf1sh · ‎18-07-2023

They will be missed, and have been a great and useful part of the community...

@Anonymous

Do not give or post any personal data to anyone on this forum.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

pgn · ‎18-07-2023

Sad to see, @Martin-O2 🫤

Will the Advisor Forum accounts be disabled so people reading older posts do not keep trying to tag them?

|-- O2 Social Media Team via Facebook Messenger

MI5 · ‎18-07-2023

@Anonymous

The account advisors we had with O2 in their names work for O2 and were perfectly safe to give details to. How else could they help without getting access to our accounts?

No one had O2 in their name who didn't work for O2 so historically you were perfectly safe.

Public posting of personal info is not allowed as it can be used by anyone to gain access to accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎19-07-2023

I was out yesterday and just came to this thread this morning and wondered why it was so long. Once I got round the boredom factor, I realised!

If what I have gained from the forum team at Virgin is to transpire, this will become less and less a community forum. It happened in the last two years on their mobile board where members where slowly pushed out or left.

My only contribution these days after 12 years is to try to counter the misinformation that comes from some of their team members!

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.