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Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Latest Update:
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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Which is what I said earlier in the thread.
I certainly have no sympathy for someone claiming they could lose benefits due to the outage.
They obviously aren't that keen on sorting out other ways of getting in touch with DWP.
Not sure what folk did before the advent of mobiles?!
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@Cleoriff wrote:Which is what I said earlier in the thread.
I certainly have no sympathy for someone claiming they could lose benefits due to the outage.
They obviously aren't that keen on sorting out other ways of getting in touch with DWP.
Not sure what folk did before the advent of mobiles?!
People worked for a living.....
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Although I do not disagree with the previous comments re working for a living, unfortuantely those that are disabled/handicapped are also having to claim Universal Credit and they are unable to work through no fault of their own.
spare a thought......
Reply just for balance
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@jezza1234 wrote:Although I do not disagree with the previous comments re working for a living, unfortuantely those that are disabled/handicapped are also having to claim Universal Credit and they are unable to work through no fault of their own.
spare a thought......
Reply just for balance
I don't think that comment was aimed at the disabled,/handicapped or elderly.
They don't have to check into DWP on a weekly basis.
It was made in response to a post about someone inferring they could lose housing benefit, and they had people who had to log into DWP up to 3 times a day.!!
The simple answer was, there are ways of doing that without relying on coverage from O2.
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Now this is how arguments start LOL
There was a gneral comment made that "people worked for a livivng" in response to a comment.
It fascinates me how a conversation can go from people not being able to makecalls or access the internet, to people having to log onto Universal Credit up to 3 times a day or they would lose their payments(Really?) etc etc
My comment was not intended to be a dig at anyone, and as suh Iam gong to delete as it will no doubt cause all sorts of comments that it was not intended to garner. I shall continue to be a forum voyeur.
Peace and love
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@jezza1234 wrote:Turns out I cant delete. oh well I will brace myself for the upcoming chastisements then.....
Don't be daft @jezza1234 
I have been following the thread you see and I saw the comment which had been made earlier on.
I know where you are coming from....though the comments weren't made towards the disabled or elderly.
Carry on posting. Discussion is good for the soul...
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@jezza1234 wrote:Although I do not disagree with the previous comments re working for a living, unfortuantely those that are disabled/handicapped are also having to claim Universal Credit and they are unable to work through no fault of their own.
spare a thought......
Reply just for balance
Said tongue in cheek
Not aimed at anyone
I'm disabled myself
