cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Network Issues - 6th December 2018

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 715
114,869 Views
714 REPLIES 714

jonsie
Level 94: Supreme
  • 92912 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I'm not sure what to make of the giffgaff announcement. It's good that there is a charity option (meaning refunds will be similar to O2) but a fund will be set aside.

Thats open to interpretation and I guess it will be based on an individuals circumstances. How will they calculate the worth of the ambulance chasers' claims? Do they have to post on the website or email in? Strange one I think.

Message 641 of 715
944 Views

Anonymous
Not applicable

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)

Message 642 of 715
938 Views

jonsie
Level 94: Supreme
  • 92912 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@Anonymous wrote:

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)


Yes, wanting hundreds of pounds some! Good luck to them, I'm happy with my Facebook mythical £75 rainbowrofl

Message 643 of 715
929 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@jonsie wrote:

@Anonymous wrote:

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)


Yes, wanting hundreds of pounds some! Good luck to them, I'm happy with my Facebook mythical £75 rainbowrofl


LOL You mentioned the £75 again. Folk will ignore the mythical part....ShockedFear

Veritas Numquam Perit

Girl in a jacket
Message 644 of 715
924 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Omg the fun will abound @Cleoriff @jonsie lol

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 645 of 715
922 Views

sheepdog
  • 3310 Posts
  • 31 Topics
  • 39 Solutions
Registered:

@Anntom75 wrote:
2 days airtime cost in January!
Surely this is the least they have to do as all it is is a refund for services that we contracted them for that they have failed to deliver !!
Definitely not what I call compensation!!
which, if that actually wanted to, they could fund from all that interest they will make by not refunding us til January !
Just saying 😜

Hmmm so what do you think it costs to operate a business bank account? It won't be zero like consumer ones I can assure you and most of the money will be directed to paying off debt bonds etc. 

 

But anyway, we could have had zero as any network is not obliged to give you anything by the regulator in this type of outage. Proof: read this from Ofcom and check your T&C's where you'll discover there is no automatic right to compensation (note: in certain circumstances there are).

 

Message 646 of 715
916 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10656 Posts
  • 119 Topics
  • 344 Solutions
Registered:

@Anonymous wrote:

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)


I was wondering why the country didn't close down too ~ all those who couldn't get there, go there, contact persons, couldn't navigate ~ how did the eletricity companies switch on, how did the buses run, how did the trains run, how did it rain, what if we had an earthquake we wouldn't really know ~ did the sun come up? We can't switch things on! We can't switch things off! We can't open our curtains and the car won't start. 

The boiler won't turn on (with Hive) or similar that little Penguin is frozen.  We are on Shut-down.

Sorry just had to say all that ~ not my style really but enjoyed it.  

 

 



HAPPINESS IS BEE SHAPED

Message 647 of 715
977 Views

Anntom75
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Obviously if they were obliged to this thread would be moot . You clearly are ok with the low morality and complete lack of concern for customer satisfaction.
God forbid anyone should try and offer you a goodwill gesture 😜
Message 648 of 715
972 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10656 Posts
  • 119 Topics
  • 344 Solutions
Registered:

I am a realist Cheers



HAPPINESS IS BEE SHAPED

Message 649 of 715
969 Views

jonsie
Level 94: Supreme
  • 92912 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Most people are @TallTrees but as soon as one (or a hundred on here!) mentions compo, the bandwagon just rolls along with it seems, never ending numbers wanting to jump on it....

Message 650 of 715
986 Views