O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[jonsie]

I'm not sure what to make of the giffgaff announcement. It's good that there is a charity option (meaning refunds will be similar to O2) but a fund will be set aside.

Thats open to interpretation and I guess it will be based on an individuals circumstances. How will they calculate the worth of the ambulance chasers' claims? Do they have to post on the website or email in? Strange one I think.

[Anonymous]

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)

[jonsie]

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@Anonymous wrote:

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)

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Yes, wanting hundreds of pounds some! Good luck to them, I'm happy with my Facebook mythical £75

[Cleoriff]

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@jonsie wrote:

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@Anonymous wrote:

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)

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Yes, wanting hundreds of pounds some! Good luck to them, I'm happy with my Facebook mythical £75

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You mentioned the £75 again. Folk will ignore the mythical part....

[adamtemp64]

Omg the fun will abound @Cleoriff @jonsie lol

[sheepdog]

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@Anntom75 wrote:
2 days airtime cost in January!
Surely this is the least they have to do as all it is is a refund for services that we contracted them for that they have failed to deliver !!
Definitely not what I call compensation!!
which, if that actually wanted to, they could fund from all that interest they will make by not refunding us til January !
Just saying 😜

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Hmmm so what do you think it costs to operate a business bank account? It won't be zero like consumer ones I can assure you and most of the money will be directed to paying off debt bonds etc. 

But anyway, we could have had zero as any network is not obliged to give you anything by the regulator in this type of outage. Proof: read this from Ofcom and check your T&C's where you'll discover there is no automatic right to compensation (note: in certain circumstances there are).

[TallTrees]

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@Anonymous wrote:

Yes @jonsie lots of people seemed to have an emergency on the 6th.. but felt the forum was the place to seek help (replace help with retribution)

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I was wondering why the country didn't close down too ~ all those who couldn't get there, go there, contact persons, couldn't navigate ~ how did the eletricity companies switch on, how did the buses run, how did the trains run, how did it rain, what if we had an earthquake we wouldn't really know ~ did the sun come up? We can't switch things on! We can't switch things off! We can't open our curtains and the car won't start. 

The boiler won't turn on (with Hive) or similar that little Penguin is frozen.  We are on Shut-down.

Sorry just had to say all that ~ not my style really but enjoyed it.  

[Anntom75]

Obviously if they were obliged to this thread would be moot . You clearly are ok with the low morality and complete lack of concern for customer satisfaction.
God forbid anyone should try and offer you a goodwill gesture 😜

[TallTrees]

I am a realist 

[jonsie]

Most people are @TallTrees but as soon as one (or a hundred on here!) mentions compo, the bandwagon just rolls along with it seems, never ending numbers wanting to jump on it....