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Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Hey.
Ive been having on and off problems with 02 coverage in my area for two weeks at least. Ive been status checking via my 02 account page and got we have a mast or interference problem we will keep you informed etc. This morning my phone went down. Everything calls, texts and data. Id alraady got to work. But im a on call volunteer for a emergency service. They use a alert and tasking system via phone messaging. That obviously couldn't work.
Ive been with 02 for years when it was b.t etc. I hope there loyal customers who have lost out not just via business but lifestyle etc get something to say a big sorry and thank you. As a emergency volunteer it has effected my effectiveness to be available to do a public service. Let alone being my only line to family and friends as i dont have a landline.
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

This is a joke as said above it is NOT just data that is affected it’s all service!!! My phone is my business contact and I have not been able to use it all day which has affected my work. Not happy at all with this. Pointless calling O2 as sit on hold for over 30 mins or don’t get through at all!!! Online chat is down so can’t contact them that way either.
Level 1: Joiner
Posts: 1
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Ihave not had a working phone all day - I habe missed both work amd personal calls today as it isn't just the data affected its calls and texts aswell. My bill is always paid, and its not cheap. I should hope we get some sort compensation for this?
Posts: 8,352
Topics: 108
Kudos: 1,712
Registered: ‎17-03-2015

Re: O2 Network Issues - 6th December 2018

@Sariesmile About a £1 I reckon 

iPhone XR 64GB
Level 1: Joiner
Posts: 2
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

I've just seen someone get £75 off their bill due to all the problems caused today how do we go about getting it
Anonymous
Posts: 0

Re: O2 Network Issues - 6th December 2018

[ Edited ]

@Stu84 wrote:
I've just seen someone get £75 off their bill due to all the problems caused today how do we go about getting it

Nice one @Stu84 where did you see it?

Posts: 13,037
Topics: 75
Registered: ‎14-01-2014

Re: O2 Network Issues - 6th December 2018

Outstanding.
Still not interested myself in compo...

O2, please give any credit on my bill to shelter UK please.


the above Gold badge is not official and as such does not represent O2 community's officially sanctioned winners badges. They are blue, I made this gold myself, because I wanted to, after 4 years of writing the best reviews seen on these here forums, I decided to take that status, and adopt it into my own coloured badge.
To clarify. I changed the colour and added the years, O2 community admin, did not. Please don't be confused.
Level 1: Joiner
Posts: 2
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Someone on a Facebook page
Posts: 8,352
Topics: 108
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Registered: ‎17-03-2015

Re: O2 Network Issues - 6th December 2018

It’s not been 24 hours & you people who sit on their phone constantly on social media or games want massive compensation. It’s not going to happen. @EmilieT if there is compensation then I want mine to go to autism uk

iPhone XR 64GB
Posts: 67,936
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Registered: ‎14-01-2013

Re: O2 Network Issues - 6th December 2018


@Stu84 wrote:
I've just seen someone get £75 off their bill due to all the problems caused today how do we go about getting it

Absolute rubbish. No one would have been awarded anything at all today. Think you have fallen for a big lie by the FB poster  joy

*The Game Is On*