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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
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Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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Nuno
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I got two contracts on o2 mine and my dad one will I get any money back for the time o2 was down ??
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Anonymous
Not applicable

@Cristian If you cancel you are liable for any termination fee that arises 

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MI5
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You can use your data tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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BigDaddyUK
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Step by step it is come back...

data.png

| Samsung Galaxy Z Flip3 5G 8/256Gb | Samsung Galaxy Watch 4 46mm Soon |
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sheepdog
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Slight digression but if some of you remember the outage in 2012 (search: o2 outage 2012), you'll find some interesting reading about the outcome regarding compensation.

 

In particular, this one about brand image is quite short but interesting to read: https://yougov.co.uk/topics/consumer/articles-reports/2012/07/16/how-o2-outage-hit-brand

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MrBluePlaydoh
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Can I cancel my contract?
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Cleoriff
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@MrBluePlaydoh wrote:
Can I cancel my contract?

Only if you pay it off in full @MrBluePlaydoh

*The Game Is On*

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MI5
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How to cancel https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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paulbacon
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@Shergar wrote:

@paulbacon wrote:
o2 dont owe us anything. There T&C guard against that and what you signed up for. They may offer something as a good will gesture but they dont have to.

And its not just o2, every service provider (phone, gas, internet) have the same T&C, that they cannot provide a 100% uptime service

You do not know what you are talking about. Unplanned interruption to your gas supply is a guaranteed standard of service failure (GSOP) and as such attracts a £30 per day after the first 24 hours up to a ceiling of £1000.

 

So if you are going to post try and ensure you know what you are talking about.

 

#thatisall


"After the first 24hrs".

 

People are asking for compensation now and its not even been 24hrs. Chances are it could well be back on tomorrow morning so could be less than 24hrs.

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caspergriswold
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If Erikksen have dropped the ball then i'm sure they will compensate O2 and possibly 02 will compensate their customers. 1 day of crap internet on my contract amounts to 80p. I realise there has been people seriously inconvenieced rather than slightly annoyed like me.

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