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O2 Network Issues - 6th December 2018

EmilieT
Former Staff
  • 5434 Posts
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Registered:

Good morning all, 

 

We are aware our customers are unable to use data this morning.

 

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

 

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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Betablue
Level 4: Observant
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Registered:
Nor could I get on to Amazon to order 5 gross of orange boiler suits...
Message 351 of 715
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madasaf1sh
Level 76: Forum Legend
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What is with orange boiler suits, why not Black Boiler suits, hides mess better 🙂

 

No wonder you always get caught @Betablue you can see you a mile off

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 352 of 715
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Anonymous
Not applicable

So black is the new orange? 

Message 353 of 715
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madasaf1sh
Level 76: Forum Legend
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Registered:
Well,

Orange became EE which became BT,

So Orange is the new Turquoise, is the new Purple and Rainbow

Sorry couldn't resist....
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 354 of 715
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Adams
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Registered:
 Thanks for the advice about rebooting and airplane mode, seems to have worked as my outgoing calls are now working.
 
Message 355 of 715
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Fordie09
Level 1: Joiner
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Registered:
So when is this issue going to be fix even the bbc news @6 got no updates as to when the problem is going to be fixed 🤬🤬🤬
Message 356 of 715
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madasaf1sh
Level 76: Forum Legend
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Registered:
Current estimates Indicate a piece of string
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Message 357 of 715
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Anonymous
Not applicable

@Adams wrote:
 Thanks for the advice about rebooting and airplane mode, seems to have worked as my outgoing calls are now working.
 

Great news for the @Adams family..

 

Duh duh duh tssh tssh

Message 358 of 715
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Adams
  • 6 Posts
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Haha. Still not great for Wednesday when O2 has left us in the Lurch with this Thing

 

Give me credit, I'm trying to stay positive.  At least pretend to laugh at the joke

Message 359 of 715
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Mido
Level 1: Joiner
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Registered:

slight_smile slight_smile I just found out that my contract ended this month tomorrow if They still have the same problem then goodbye o2 slight_smile slight_smile

Message 360 of 715
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