O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[Mamillian]

My wife just left me because I couldnt reply to her Whatsapp messages.

Thanks o2.

[madasaf1sh]

@Dean

Sorry to hear that, but think you have case there for unfair dismissal, I would seek professional advice from either the CAB / Union or Solicitor

[Anonymous]

---

@madasaf1sh wrote:

@Anonymous

At least pretend to be on o2 🙂

To be fair i have o2, EE and Three on my desk at home 🙂 i practice Disaster Recovery

---

Dammit.. I can't believe I typed that aloud!! . I too have a few sims hidden for occasions such as this. 

I researched Three before I joined and they have Wi-Fi calling ( & texting in the near future.. )so fingers crossed that will help if this occurs over there.

No consolation to the good folks here on o2 but peace of mind for me

[Betablue]

My world domination plans have had to be put on hold cos I can't phone James Bond to tell him my strategy in detail, I cannot picture message him my weapons plant layout or email him a maps link to the location of my secret volcanic island

[madasaf1sh]

We have Voice and SMS here in Sheffield...

Try rebooting your phone or putting into Airplane mode and taking it back out...

[Anonymous]

---

@Mamillian wrote:

My wife just left me because I couldnt reply to her Whatsapp messages.

Thanks o2.

---

Congratulations! Going out for a pint?

[madasaf1sh]

What did you forget..

If you forgot wine, then there is no excuse, always have a backup for wine 😛

*also beer, whiskey and vodka

[Mamillian]

---

@Anonymous wrote:

---

@Mamillian wrote:

My wife just left me because I couldnt reply to her Whatsapp messages.

Thanks o2.

---

Congratulations! Going out for a pint?

---

I would do but i can't contact any of my friends due to this outage.

Thanks o2.

[Dean]

😂👏

[Anonymous]

---

@Mamillian wrote:

---

@Anonymous wrote:

---

@Mamillian wrote:

My wife just left me because I couldnt reply to her Whatsapp messages.

Thanks o2.

---

Congratulations! Going out for a pint?

---

I would do but i can't contact any of my friends due to this outage.

Thanks o2.

---

You have friends? Now I'm finding your story really hard to believe 

I'll come for a pint..