O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[madasaf1sh]

@mamillan quite easy really, you give them access to a service like luminet or something which lets you roam onto any network for voice and data.

Or you tell them to use WiFi, costa, greggs, bookies, pubs, service stations, churches, the list goes on..

Businesses should always have a DR plan, im surprised your Insurance Company dont mandate on...

[moonlisa16]

still no phone calls, texts or internet... 

Can't believe from 6am to gone 4pm it still is not fixed... sigh...

Thank you to the people who have posted updates on here and provide links... thank you

02 havnt not bothered... typical 

[gmarkj]

Reading some of the replies to the twitter post of a mark evans was interesting.
To paraphrase: ts &cs state entitled to service generally given by competent provider.
Read that as you will...
https://twitter.com/surfsquid/status/1070710851332685825?s=19

[madasaf1sh]

Consumers and SME's wont see the RCA, from either Ericsson or O2.

It can actually take a while to replace an expired cert, if its issued by the ROOT CA, then trust me, it can take a while and im sure Ericsson have numerous PKI infrastructures with numerous ROOT CAs and subordinates....

[jonsie]

It's a given that O2 seem to keep their Twitter followers much better informed than their community members.

[Bibi]

Not only do I not have any data but I cannot make calls or send text message all day... 

[Anonymous]

Listen up smug fanboys/girls.. quit giving @Mamillian a hard time please.. 

[jonsie]

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@Anonymous wrote:

Listen up smug fanboys/girls.. quit giving @Mamillian a hard time please.. 

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I'm wounded.....

[madasaf1sh]

Simple Answer NO

And trust me im no fanboy, and do criticse where neccessary...

I work in IT and protect my brethren in times of crisis.... so ner ner ner ner  😛

[GWAKE]

Text and calls back, still no internet but a better place to be