O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[Anonymous]

@Betablue Grow a new one. 

[ewanrw]

Apparently Softbank had their services restored after 5 hours.

[Mumof3]

@Ladylulu05 you can text through WhatsApp if you have that

[hessey50]

in portsmouth simply now says mobile network not available OK er no its not ok first no darta and now after they have been allegedly beavering away nothing

[Fionie]

Hi,

I have also lost service and cannot make calls or text as well as unable to use data! any idea when/if this will be rectified?

[Betablue]

@Anonymous I'm not sure how I've annoyed you but sorry in any case. Definitely wasn't intended.

[Cleoriff]

Lots of kudos being handed out on this thread. Sadly none to the people who have been trying to help all day. A bit like the Apple Thread and 'wheres my phone?'

[madasaf1sh]

It depends on where they had Ericsson kit deployed, and from reading it was limited to very few locations.

This sounds more and more like network switching kit failure, where it hands off the data connection from mast to backhaul providers.

[Anonymous]

@Fionie There is no timescale but all updates will be posted in this thread 

[jonsie]

No one is immune today it would seem.

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@Betablue wrote:
@AnonymousI'm not sure how I've annoyed you but sorry in any case. Definitely wasn't intended.

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