O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[jonsie]

Don't know

Join the club

No

[Paula_j]

I have had no data service or calls all day. The service checker service page does not load and the agents are constantly busy. Can I assume that with an all day outage our bills will automatically be reduced for the service failures for over 8 hours and counting without the additional inconvenience of having to phone and request it?

[viridis]

Yup, it's fully down now.

[Bex2102]

Service is really bad :rage  Says only data but I have no service so no calls or texts messages. Not very good for people travelling alone  what if something happens ????????

[jonsie]

The things we take for granted these days.....

[SimonOceans]

This is the second time in the past couple of months that the O2 system has gone down leaving customers in the lurch. I assume that O2 will be compensating everyone with a refund for the days lost service?  Or do we need to start a class action?

[Adriananna]

O2 what is going on? no network at all!!!  this causes  lot of distress as some people relate on network and data for work . What is the latest update ? When is this going to be fixed?

[MI5]

Go for it, but check the T&C's first before you waste your time.

[jonsie]

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@Bex2102 wrote:

Service is really bad :rage  Says only data but I have no service so no calls or texts messages. Not very good for people travelling alone  what if something happens ????????

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You're online now......

[Bex2102]

yeah only because im on wifi at home just making a point about people who rely on it etc etc