O2 Network Issues - 6th December 2018

[EmilieT]

Good morning all, 

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus 

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience. 

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this. 

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

[Betablue]

@jonsie do you reckon a reboot is worth a try? (kidding mate

I'm guessing they're well covered by 100% never guaranteed clauses and I suppose many have WiFi access. What I would say is better comes to say there was a problem, what was affected and when fixed would be better. Easy for me, I never get stressed but not so easy for business users and those with family issues I guess.

[Adams]

Not a bad idea.  I get what people are saying though, its the principle...  We wouldn't get a minute of service without paying for it, so they do have a valid point

[pgn]

Yes, that has been happening with me - a text sent to me is not leaving the sender's phone (network error) but is landing on my phone several times a minute.

Oh the joys of fixing an aging infrastructure... 

[Kendo1]

My internet is still down and calls texts but still took my money for daily internet charges it's disgusting took 3pound off me and can't do anything with my phone think it's time to change network

[viridis]

In your case, for daily internet fees, I'd definitely say it's worth contacting customer services for a refund.

[TallTrees]

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@Ferretti wrote:

All these 'you can make calls another way' mails from self satisfied customers is all well and good, albeit impractical in my case, but it doesn't tell me how I'm supposed to get around the fact I am also unable to receive calls, which will doubtless annoy my customers. This in turn may very well lose me money, both today and in the long term, so please excuse me being a little upset. 

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I needed to contact a person this morning ~ we are both on O2 (we didn't know this) but

we resolved it this lunch-time, smiles and goodwill.

It is my experience that most Customers are very responsible and will completely understand.

Maybe your customers are on O2 or maybe they will hear of the problems.

It is very often that I call a Trades-person and can't get a reply ~ I don't chuck the number in the bin,

I make a further call or enquiry.

I hope everything will return to normal soon.

[Andrewp]

The network has been of since 6 am ths morning and its still of at 14.20  i neeed my phone for my business 

whats gong on this is shocking to say the least 

[Hutchir9]

Since 4:45 I have had issues , anyone found a loop hole so we can leave ?

[a_hcir]

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it

[Cleoriff]

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@a_hcir wrote:

Glad to report one positive out of this...  Our office vending machine is unable to take credit cards as it's unable to make a mobile data connection to validate them.  My waistline thanks the good people at Ericsson for caring about it

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@a_hcir