Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Welcome & News

Reply
Level 33: Firestarter
Posts: 7,173
Registered: ‎03-08-2018

Re: O2 Network Issues - 6th December 2018

Yes @gmarkj  and @EmilieT

A person needs to keep in control of their lives even if the electricity goes down, there are

things that can be done without it ~ until it is restored.  I am not going to be labelled 

useless when things go wrong "no sir" you will see me getting Started ~ like a pioneer!

Sark the other day were to be cut off from their electricity supply!

Wow ~ I would rise to that challenge!   "When things get tough the tough get going"

I won't be "throwing my toys out of the pram"  no one would want this to happen

I am quite sure. 

 



Level 1: Joiner
Posts: 3
Registered: ‎05-06-2018

Re: O2 Network Issues - 6th December 2018

Okay this is now officially ridicolous, its now been over 7 hours since this has started and its still not back up and running!  Is there any chance you guys will get the network back up and running this side of Christmas day??  This is appalling.

Posts: 84,706
Topics: 580
Registered: ‎04-01-2009

Re: O2 Network Issues - 6th December 2018

Level 43: Bright Spark
Posts: 2,615
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

[ Edited ]

The current information we have been given is that it is a global issue within the MSP Ericsson, and its a software issue, in the core 4G network stack, which is affecting o2 and Softbank (JP) along with many others.

This happens now and then, now why Ericsson cant roll back the change is another question.

 

IT isnt easy to fix sometimes, and people need to remember Wifi and Landlines are still available and they need to let people fix the issue. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Anonymous
Posts: 0

Re: O2 Network Issues - 6th December 2018


@ewanrw wrote:

Divide your monthly cost by 31, then 24, then multiply by 5 to work out the 50p you're due wink


Cracking!!

Level 43: Bright Spark
Posts: 2,615
Registered: ‎04-04-2012

Re: O2 Network Issues - 6th December 2018

-20% vat so 40p credit lol
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Posts: 84,706
Topics: 580
Registered: ‎04-01-2009

Re: O2 Network Issues - 6th December 2018

Customers need to keep rebooting their phone to get network services back once the issue has been resolved.

Level 1: Joiner
Posts: 6
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

Agree they didn’t bother sending us an sms got to work then I realised I don’t have internet which is the last thing to expect I’m not making a penny today what a waste of time good next time this happens I’m out
Level 1: Joiner
Posts: 6
Registered: ‎06-12-2018

Re: O2 Network Issues - 6th December 2018

It might not be a lot for every individual, but if it costs O2 50p per client, that's a total of circa £13m

Posts: 13,425
Topics: 83
Registered: ‎14-01-2014

Re: O2 Network Issues - 6th December 2018

I'd rather my 50p was invested into infrastructure improvements tbh.