Migration & porting into O2

[EmilieT]

Hi everyone,

We've put together some information below on how to migrate your number between different types of accounts, which we hope you'll find useful

Moving your number from one Pay Monthly account to another, PAYG to Pay Monthly or vice versa is really easy. Below are the steps you need to follow for all options:

⬇️ If moving from one Pay Monthly account to another 

If the two accounts are in different names both account holders can, if possible, call into customer services together on 202 to arrange this. If both account holders are unable to call together the account holder of the existing account will need to ring first, complete security and add a secondary password to the account. This secondary password will be valid for 7 days. The new account holder will then need to call and confirm the standard security plus the secondary password, plus security on their new account. Once this is complete the number will be migrated over to the new account within 24hrs, any requests on a Friday won’t be actioned until the next working day. If the new account holder calls after 7 days of the secondary password being added the existing account holder will need to call back to add another. If you’re on a Refresh contract the Device Plan on the existing account will need to be paid off first.

⬇️ To move from PAYG to Pay Monthly 

To move from PAYG to Pay Monthly you need to have set up a new Pay Monthly account first. Once this has been done you can contact us directly on 202 to arrange the migration. You’ll need the PAYG SIM card to hand to confirm the number on the back for security. Your migration will then be completed within 24hrs. If you have an auto-top set up on your PAYG number this will need to be cancelled to stop any further top ups. To do this:

• Go to o2.co.uk/Myo2 and sign in 
• Select Auto top-up 
• Go to your Auto top-up summary 
• Click Cancel My Auto top-up

Any remaining credit will be transferred over to the Pay Monthly account and be visible on the first or second bill. Any saved rewards as well as current quarter accrued O2 Rewards will be added to your 4th Pay Monthly invoice.

⬇️ To move from Pay Monthly to PAYG:

If on a Refresh contract any remaining settlement on your Device Plan will need clearing before the number can be migrated. If you don’t already have a PAYG SIM one can be ordered off your account, the available PAYG SIMs can be here. The earliest the migration can then take place is 7 days to ensure you have the SIM first. Alternatively you can wait until the SIM arrives and then request this, which the migration will then be within 24hrs of being requested. You’ll receive a final bill 14 days after disconnecting. This will have any final usage charges on and your termination fee if on a standard contract. This will then be due for payment 14 days later. 

⬇️ To move from Pay Monthly to Business:

If on a Refresh contract the Device Plan will need to be paid off before the number can be migrated. If on a standard contract you need to be at the high way point of the contract. If in the first half of your contract you’ll need to wait until you’re half way through. 

If transferring to business into a different name or Business name you’ll need to download and complete the form found here. 

All the steps you need to follow, what ID is required and where to send the completed form to is all detailed there. Once completed and sent off it’s a 5 working day turn around for the new account to be completed and set up. You’ll be contacted with your new account number. 

⬇️ To port into O2

To port into O2 you’ll require a PAC from your existing provider. To get this all you need to do is text PAC to the shortcode 65075. This is used for whatever network provider you’re on. You’ll be text back with your code and the expiry date. It it’s not used before the expiry date, it will of course expire and you’ll need to request another. You can then give this to us at the point of sale and your port in will be actioned the next working day if requested before 17:30. If after this point or at the weekend it will be 2 working days. If you’ve completed your order online and waiting for the phone to be delivered you can complete the port in form here. For more information on how to get your PAC number, read our dedicated guide!

If the phone had a temporary number prior to the port and the phone you’re using is an iPhone, you’ll need to update the number within the settings to the ported in number. To do this Settings – Phone – My Number. Enter your ported number into here and do a quick reboot of the phone to refresh it.

[Glory1]

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@jonsie wrote:

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@TallTrees wrote:
Very well laid out @EmilieT very good guides.
I like the headings in a different colourway the soft lilac is very nice. Your layouts are well done too. 😍

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Yep, very girlie

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Yes, well @EmilieT is a 'girlie' @jonsie 

[EmilieT]

@TallTrees @jonsie Happy to hear you guys like it as well!

The colour of the headers is just the same colour as the arrow symbols by the way, but I can't deny I do like to add a splash of colour to my posts

[Cleoriff]

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@EmilieT wrote:

@TallTrees @jonsie Happy to hear you guys like it as well!

The colour of the headers is just the same colour as the arrow symbols by the way, but I can't deny I do like to add a splash of colour to my posts

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As do I @EmilieT , particularly when doing a long guide, it helps with the presentation by breaking it into clear segments.

[jonsie]

Yep you can tell the girlie ones

[Cleoriff]

Yes I love a bit of colour in mine @jonsie 

[jonsie]

I'm only joking, colour does help to highlight and to make it easier on the eye, otherwise you can get to a point where you simply lose interest if it's too hard to read.

[AC1231]

Hi I have recently done a number port that was supposed to happen yesterday. I have no service on my old EE phone and myEE says my account house now closed. However I still have no service on my iPhone and therefore can make no calls or texts or use data, only WiFi. I am aware that things are a little slow atm. i have turned it on and off throughout yesterday , took the sim out and reinserted. I don’t have another o2 sim to put in here and check, likewise I don’t want to put a different sim in as it will lock my iPhone to that network and I can’t put this sim in another phone as I think they are all locked to a network.

Do I need to do this before or after service has resumed? (See below)

If the phone had a temporary number prior to the port and the phone you’re using is an iPhone, you’ll need to update the number within the settings to the ported in number. To do this Settings – Phone – My Number. Enter your ported number into here and do a quick reboot of the phone to refresh it.

Thanks

[Cleoriff]

Hi @AC1231 

Porting, sim swaps and migrating numbers is taking ages during this current crisis.

Guide: Coronavirus Community Help and Support 

You could try to get through to O2 on the numbers shown in the link above or try these

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[pgn]

Strange there are two short-cuts to identically-named Guides: "Guide: Migration & porting into O2"

• 

Guide: Migration & porting into O2  is the 1st one in the list, and

Guide: Migration & porting into O2 is the second one.

Looks like they both go to the same place, unlike the "app" short-cut that goes to different (and valid) guides about MyO2.

Feature or Bug?

[02Moby]

I've just ported my number in to O2 on a PAYG sim, but when I go to my O2 account, it still shows the originally allocated O2 number, rather than my ported-in number. If I click on this number it just says "This information is not available at the moment. Please try again later." (presumably because it no longer "exists"). Do I have to manually add in my ported number as a new product and delete the original O2 number from my account? I had assumed this would be taken care of as part of the porting in process but this appears not to be the case.