Migration & porting into O2

[EmilieT]

Hi everyone,

We've put together some information below on how to migrate your number between different types of accounts, which we hope you'll find useful

Moving your number from one Pay Monthly account to another, PAYG to Pay Monthly or vice versa is really easy. Below are the steps you need to follow for all options:

⬇️ If moving from one Pay Monthly account to another 

If the two accounts are in different names both account holders can, if possible, call into customer services together on 202 to arrange this. If both account holders are unable to call together the account holder of the existing account will need to ring first, complete security and add a secondary password to the account. This secondary password will be valid for 7 days. The new account holder will then need to call and confirm the standard security plus the secondary password, plus security on their new account. Once this is complete the number will be migrated over to the new account within 24hrs, any requests on a Friday won’t be actioned until the next working day. If the new account holder calls after 7 days of the secondary password being added the existing account holder will need to call back to add another. If you’re on a Refresh contract the Device Plan on the existing account will need to be paid off first.

⬇️ To move from PAYG to Pay Monthly 

To move from PAYG to Pay Monthly you need to have set up a new Pay Monthly account first. Once this has been done you can contact us directly on 202 to arrange the migration. You’ll need the PAYG SIM card to hand to confirm the number on the back for security. Your migration will then be completed within 24hrs. If you have an auto-top set up on your PAYG number this will need to be cancelled to stop any further top ups. To do this:

• Go to o2.co.uk/Myo2 and sign in 
• Select Auto top-up 
• Go to your Auto top-up summary 
• Click Cancel My Auto top-up

Any remaining credit will be transferred over to the Pay Monthly account and be visible on the first or second bill. Any saved rewards as well as current quarter accrued O2 Rewards will be added to your 4th Pay Monthly invoice.

⬇️ To move from Pay Monthly to PAYG:

If on a Refresh contract any remaining settlement on your Device Plan will need clearing before the number can be migrated. If you don’t already have a PAYG SIM one can be ordered off your account, the available PAYG SIMs can be here. The earliest the migration can then take place is 7 days to ensure you have the SIM first. Alternatively you can wait until the SIM arrives and then request this, which the migration will then be within 24hrs of being requested. You’ll receive a final bill 14 days after disconnecting. This will have any final usage charges on and your termination fee if on a standard contract. This will then be due for payment 14 days later. 

⬇️ To move from Pay Monthly to Business:

If on a Refresh contract the Device Plan will need to be paid off before the number can be migrated. If on a standard contract you need to be at the high way point of the contract. If in the first half of your contract you’ll need to wait until you’re half way through. 

If transferring to business into a different name or Business name you’ll need to download and complete the form found here. 

All the steps you need to follow, what ID is required and where to send the completed form to is all detailed there. Once completed and sent off it’s a 5 working day turn around for the new account to be completed and set up. You’ll be contacted with your new account number. 

⬇️ To port into O2

To port into O2 you’ll require a PAC from your existing provider. To get this all you need to do is text PAC to the shortcode 65075. This is used for whatever network provider you’re on. You’ll be text back with your code and the expiry date. It it’s not used before the expiry date, it will of course expire and you’ll need to request another. You can then give this to us at the point of sale and your port in will be actioned the next working day if requested before 17:30. If after this point or at the weekend it will be 2 working days. If you’ve completed your order online and waiting for the phone to be delivered you can complete the port in form here. For more information on how to get your PAC number, read our dedicated guide!

If the phone had a temporary number prior to the port and the phone you’re using is an iPhone, you’ll need to update the number within the settings to the ported in number. To do this Settings – Phone – My Number. Enter your ported number into here and do a quick reboot of the phone to refresh it.

[MI5]

The number will change automatically once the system updates.

[Bex4]

Is there any way of requesting a PAC code without texting? Phone is just out of its contract but had a slight water incident and can't turn it on! Thought there would be an option in My O2 somewhere?

[MI5]

@Bex4 

Try your SIM in another phone or call O2 from another phone. 

Guide: How to get your PAC [June 2021 Update] 

[Bex4]

Thanks... but that presumes you have access to another phone. What if you don't? It seems ludicrous that there is no live chat option through MyO2 / no option to request it through the MyO2 portal or even by email!

[AC1231]

You can do it online

If you decide to switch to another network, you’ll need to request a PAC code, if you want to keep your phone number, or a STAC code if you’d like a new number. You can request your code by:

Giving us a call
Going to My O2
Texting PAC to 65075, for free, if you want to keep your phone number
Texting STAC to 75075, for free, if you don’t want to keep your phone number.

I’m not sure whereabouts on myO2 but it says you can

[AC1231]

You can start a live chat too if you go to help and support, and other ways to find answers

[pgn]

Also mentioned in the Guide posted earlier, but called out for you here: this is the link to the O2 "keeping your number" page, whether moving to O2 or leaving O2, @Bex4.

[DaveFV]

Is it possible to use PAC codes when the original sim is abroad?  I've migrated to Australia.  I was a given a series of inaccurate advice by the 202 helpline.  I've emigrated for a year or so, but want to keep my old number for when I come back to UK, but without paying for a contract I won't use.  I was told to just transfer my number to a PAYG plan, but wasn't told I needed a new Simcard for this.  So, I'm now abroad and am told I can't transfer to a PAYG whilst the original sim is abroad.  I'm wondering if I can just pack in O2 and switch to a new provider instead - which isn't what I initially wanted at all!

[pgn]

Tricky one - you might want to fly your dilemma past the O2 Social Media team, @DaveFV - details here: If you message O2 on 

Facebook (https://o2uk.co/O2CFB) , 

Twitter (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Good luck!

[Jongail]

Tried the suggestion about porting he number and followed the instructions through settings, did not work.