28-10-2024 21:19
Mobile network is not working. It only says "emergency calls only"
Can I have a replacement sim?
28-10-2024 21:22
How do you know it's the SIM
Have you done a network search to see if the phone can see alternate networks?
Have a look at these guides
Guide: Is the network down for me or everyone?
Guide: How can I sort out my network issues?
29-10-2024 19:56
This app might shed further light on your problem @craigharley :-
My Network App - Find Out More About Your Network Coverage | Apps | O2
https://www.o2.co.uk/apps/my-network
Understand your network coverage
With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:
- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.