New Volt Customer & Want to Confirm I'm Receiving an eSIM

[DougH]

I'm moving to England from the US next week and I placed a Volt order with a SIM card. I specified I have an iPhone, but I see no way to confirm I'm receiving an eSIM and not a physical SIM. My phone doesn't support a physical SIM. I want to make sure there is a functional eSIM code and not a physical SIM when I arrive in the country.

Does anyone know how I can tell if I am receiving an eSIM and not a physical SIM? Or how I can actually get in contact with someone simply ask that can see my order? Thank you!

[MI5]

@DougH 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 

Guide: How to find help & contact O2 

[DougH]

I still have not received a response after reaching out through direct message on Twitter. I figured out that I'm getting a triple SIM, which is a physical SIM. I really want to avoid walking to the nearest store after I arrive in country for the first time. Is there no phone number I can call? The live chat has said they are not available for the past few days.

This is a very poor start to my start with O2 and their customer support.

[MI5 · Accepted solution]

@DougH 

From abroad 

+44 7860 980 202

Guide: How to find help & contact O2 

[ari5t0tle405632]

O2 normally supply a physical sim first then you have to get an esim pack either in store or by mail. They are a bit behind the other networks in the provisioning of these. 

[pgn]

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@ari5t0tle405632 wrote:

O2 normally supply a physical sim first then you have to get an esim pack either in store or by mail. They are a bit behind the other networks in the provisioning of these. 

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If you are on the new 360 billing system, read this post @ari5t0tle405632 - https://community.o2.co.uk/t5/Discussions-Feedback/360-And-eSIM-Transfer/m-p/1621146/highlight/true#...