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Data going down too fast

Spikeslair
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Hi.

Just watched a 45 minute program on prime ang it used 8.79 gb of data the streaming quality was set at 0.14 gb per hour (data saver setting) when I checked my data prime video has used over 50 gig in a couple of weeks I've hardly watched anything maybe an hour a day.

thanks.

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MI5
Level 94: Supreme
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@Spikeslair 

Sounds like you need to ask Amazon why.

It's nothing that O2 can control.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Spikeslair
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Yeah on further study its the prime video app using around 10gb per hour I've tried other video apps and they are fine. Emailed amazon and waiting for reply.  Thanks. 

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madasaf1sh
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@Spikeslair 

 

Have you connected to Wifi at all to start the streaming, or have you got anything set to download automatically, as it could be that its downloading the content rather than streaming it. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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TallTrees
Level 52: Innovator
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Hi @Spikeslair 

You can discuss issues here 

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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