cancel
Showing results for 
Search instead for 
Did you mean: 

Data going down too fast

Spikeslair
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi.

Just watched a 45 minute program on prime ang it used 8.79 gb of data the streaming quality was set at 0.14 gb per hour (data saver setting) when I checked my data prime video has used over 50 gig in a couple of weeks I've hardly watched anything maybe an hour a day.

thanks.

Message 1 of 5
330 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 144017 Posts
  • 634 Topics
  • 27588 Solutions
Registered:

@Spikeslair 

Sounds like you need to ask Amazon why.

It's nothing that O2 can control.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
323 Views

Spikeslair
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Yeah on further study its the prime video app using around 10gb per hour I've tried other video apps and they are fine. Emailed amazon and waiting for reply.  Thanks. 

Message 3 of 5
306 Views

madasaf1sh
Level 76: Forum Legend
  • 10101 Posts
  • 54 Topics
  • 2995 Solutions
Registered:

@Spikeslair 

 

Have you connected to Wifi at all to start the streaming, or have you got anything set to download automatically, as it could be that its downloading the content rather than streaming it. 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 5
287 Views

TallTrees
Level 49: Rootin' Tootin' 
  • 10756 Posts
  • 120 Topics
  • 347 Solutions
Registered:

Hi @Spikeslair 

You can discuss issues here 

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

Message 5 of 5
276 Views