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Forum Posts

Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 31907 Views
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 80574 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 8359 Views
  • 12 replies
  • 4 kudos

how to cancel O2volt on renewal 6.12.23

My Virgin media package along with O2 Volt is due for renewal on 6.12.23 I wish to cancel Volt part of the package on renewal and Virgin Media have instructed me to arrange this with you. Is this correct? Is there anything else I need to do? I do hav...

Aly2 by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Cancel Contract

How many days from the end of my contract can I cancel? 

Kimbo4 by Level 1: Joiner
  • 485 Views
  • 2 replies
  • 0 kudos

Resolved! Cancellation due to Not needing service

Hello, I have been signed up for this serice via Virgin Media without much infomation and would like to cancel this monthly payment.

BenDavies by Level 1: Joiner
  • 432 Views
  • 2 replies
  • 0 kudos

Resolved! New o2 Customer (signed up via Virgin Media/ Volt), My Data Allowance is only 5gb (should be 10gb)

Dear All, I have just recently signed up for an o2 sim deal (via virgin media) and I was stated to receive 10gb of data allowance per month (I even have this outlined with the contract details via email).However when I logged into my o2, my allowance...

s2-86 by Level 1: Joiner
  • 1547 Views
  • 6 replies
  • 1 kudos

Hello

Hi, I'm in Cyprus and need data. I'm from the UK and have a 250gb allowance. I've checked the eurozone destinations and Cyprus has an astrix next to it saying "not including northern Cyprus" however I'm in Ayia Napa which is on the south coast. Pleas...

Hello-me by Level 1: Joiner
  • 505 Views
  • 2 replies
  • 0 kudos

Resolved! Put phone sim in iPad for data only

Can I put my volt sim into an iPad just to use the data or do I need to change my volt package

Narm by Level 1: Joiner
  • 549 Views
  • 2 replies
  • 0 kudos

WiFi boosters

Evening all. Can someone tell me how to get the WiFi boosters from virgin that I am eligible for with volt? The double speed has done nothing to improve my WiFi signal at home. Thanks

jaybo1973 by Level 1: Joiner
  • 1434 Views
  • 9 replies
  • 0 kudos

cancel without handset

Hi! I got this o2 SIM with my Volt upgrade of broadband from Virgin.I have the SIM. I do not have a handset for the SIM. I do not need it.Please can I cancel my o2 element of Volt?I was told I could, but I can't see how.I do not have a handset to be ...

M-L by Level 1: Joiner
  • 591 Views
  • 3 replies
  • 0 kudos

gazball7**Personal info**

Hi I have the volt package with virgin media but I haven't received my sim card yet from yourselves. Could you please look into this thanks.

Gazball by Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving O2

I have tried to cencell my O2 account twice yesterday, both times I was passed from Virgin Media to O2, spoke to 4 different agents both times, and then the line dropped after 80 minutes, both times, without my request being fullfilled. I received an...