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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 69941 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 6772 Views
  • 12 replies
  • 4 kudos

Resolved! Forced to take a second O2 sim for new contract??

Greetings. I am an existing o2 and virign customer. I recently upgraded my virgin package and they said I had to take out a new o2 sim only alongside the changes in order to qualify for the package. I kept saying I already had an o2 sim and didn't ne...

ndaar by Level 1: Joiner
  • 737 Views
  • 7 replies
  • 0 kudos

Resolved! Travel

Anyone tell me what country's we can use the 02 travel roaming in please

Resolved! Activate Volt benefits

Is there any way of getting the Volt benefits activated onto my account any quicker ? I recently upgraded my plan which for some reason removed my volt benefits and now it says they will be activated within the next 14 days. The problem is I leave fo...

Aob1963 by Level 1: Joiner
  • 380 Views
  • 1 replies
  • 0 kudos

Resolved! Volt Tariff

Anyone else seen their monthly Volt o2 bill skyrocket in the last few months? If so what have you done about it?

Sue22 by Level 1: Joiner
  • 292 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin > O2 Benefit

Hi allI've just been switched from Virgin Mobile to O2 mobile, all the info I've read says you get at least a double data boost, my Virgin pack was unlimited mins+txt and 10gig for £12:90 ( terrible I know). But after the switch im getting the same m...

Macca72 by Level 1: Joiner
  • 586 Views
  • 4 replies
  • 0 kudos

Resolved! Can’t access last bill

I’ve transferred from O2 to Virgin, have been billed excessively and can’t access bill to see a breakdown of charges

Jan65 by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Resolved! volt cost

do volt cost you anything

rover by Level 1: Joiner
  • 282 Views
  • 1 replies
  • 0 kudos

Resolved! Sim being delivered to wrong address

Hi there, I originally started my contract with virgin mobile and have been shifted to o2. In the gap between I have recently moved address due to issues with our landlord, unfortunately after tracking the order it is being sent to my old address in ...

Resolved! New Volt Customer & Want to Confirm I'm Receiving an eSIM

I'm moving to England from the US next week and I placed a Volt order with a SIM card. I specified I have an iPhone, but I see no way to confirm I'm receiving an eSIM and not a physical SIM. My phone doesn't support a physical SIM. I want to make sur...

DougH by Level 1: Joiner
  • 881 Views
  • 5 replies
  • 0 kudos

Resolved! Says not eligible for Volt

It says I am not eligible as “Volt benefits may have already been applied” or “Virgin Media is not available at my address”, neither are correct as I have had Virgin before, but don’t currently. Any ideas?