Hi members,
We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us.
When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the power to do even more. With boosted broadband speeds (up to 1Gbps), our WiFi guarantee, double the mobile data on every eligible O2 plan in your household, and more.
Whether you’re new to Virgin Media, new to O2, not with either of us yet, or you’re with both of us already, learn more about Volt benefits HERE.
Here’s a full list of Volt benefits you’ll get when you’re with us both:
Broadband speed boost, on us
With more data-hungry devices at home than ever, you need speeds that can handle the lot. That’s why we’ll boost your Virgin Media broadband speed to the next available level (up to 1Gbps) – on the house. Giving you more power to scroll, stream and meme to the extreme on even more screens.
WiFi guarantee, at no extra cost
Kick back with at least 30Mbps in every room, or £100 back. And if you need a signal boost in those hard-to-reach spots, we’ll sort you out with up to three WiFi Pods, on us. So you can keep Ultra HD streaming, superfast Zooming and endless TikToking, wherever you are in the home.
Double the mobile data, double the fun
Do more of the good stuff, wherever you are – from crowded hubs to rural pubs – with double data on all O2 Pay Monthly plans in your household. Video call your bestie, post your latest grid pic or keep that Duolingo streak blazing, without the hassle of hunting for the nearest WiFi hotspot.
Roam freely in even more places
On top of roaming in Europe as standard (up to 25GB – after that, it’s £3.50 per GB), you’ll bag our O2 Travel Inclusive Zone at no extra cost, too (unless you’ve already unlocked this with O2)*. So, whether you’re hopping off on holiday or jetting across the globe on business, you’ve got the freedom to call, text, stream and scroll, just like you would at home, in 75 destinations worldwide – including the EU, USA, Canada, New Zealand, Mexico and more.
*Tablets excluded from roaming benefits.
Unlock more with SIMs galore
If you’re not with Virgin Media and O2 at the moment, you can grab up to three O2 SIMs when you take your Volt bundle and we’ll pack them with all the Volt perks you love – like double the mobile data and O2 Travel Inclusive Zone at no extra cost.
Want Volt benefits but stuck in contract with someone else?
If you’re already an O2 customer but not with Virgin Media yet, drop your details here and we’ll be in touch when you’re able to switch to us. If you’re already with Virgin Media but not with O2 yet, you can leave your details HERE instead.
Plus the best of us both, always
O2 Extras
If you’re new to O2 or upgrading your contract, you can grab an Extra at no extra cost – pick from Disney+, Amazon Prime, Amazon Music Unlimited, Audible, McAfee Mobile Security Plus or Cafeyn, depending on the plan you choose. Find out more HERE.
Priority from O2
Being part of the Virgin Media and O2 family means being treated to the very best, including exclusive access to Priority from O2. Jump into a world of rewards and experiences – like 48-hour ticket presales and VIP treatment at O2 venues. Find out more HERE.
FAQs
We’ve pulled together a list of FAQs below, but you can always get more help for all things Volt benefits related HERE, too.
Who can get Volt benefits?
More info
Anyone can take out one of our Volt bundles to grab Volt benefits. Or, if you’re already with O2, you’ll get Volt benefits once you also take out an eligible Virgin Media broadband pack or bundle registered at the same address. The same goes the other way – if you already have Virgin Media broadband but aren’t with O2, you can take out eligible O2 Pay Monthly phones, tablets or SIMs to get Volt benefits. Once you’re with both Virgin Media and O2, you can check your eligibility and activate your Volt benefits in My O2 or My Virgin Media.
I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits?
More info
Yes – you’re eligible for Volt benefits if the address on your O2 account matches the address on the registered Virgin Media account
I’m an O2 customer. How do I get Volt benefits?
More info
If you already have an eligible O2 plan, you’ll get Volt benefits once you take out Virgin Media broadband and register it at the same address as your O2 plan. Then you’ll bag big benefits like double mobile data on all eligible O2 plans in your household, roaming in 75 destinations with O2 Travel Inclusive Zone* (if it’s not included in your plan already) and lightning-fast, reliable broadband in every room or money back.
*Tablets excluded from roaming benefits
I want Volt benefits but I’m with another provider. What can I do?
How do I apply for my Volt benefits?
More info
If the address on your Virgin Media broadband account matches the address on your O2 mobile account, your Volt benefits will be added automatically within 14 days. This will happen unless you were already a customer of both before 18 October 2021. In this case, you’ll need to go into My O2 or My Virgin Media to activate your benefits. If they don’t match, you can edit your address in My O2 and My Virgin Media.
I’ve got Virgin Media broadband at my address, but it’s not registered in my name. Can I get Volt benefits?
More info
Yes – you’re eligible for Volt benefits if the address on your O2 account matches the address on the registered Virgin Media account
T&Cs
Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Excludes Essential broadband customers. Excludes O2 Essential Plan customers.
Volt benefits include (1) A Virgin Media broadband speed boost to the next available level (up to 1Gpbs) (if your residential address doesn’t take or already have the fastest Virgin Media speeds available in your area at the point you place an eligible order or another eligible resident applies for Volt benefits; (2) Our WiFi guarantee with WiFi Max meaning up to 3 WiFi Pods in your home if you aren’t getting download speeds of at least 30Mbps in every room (subject to stock availability). If that doesn’t do the trick, £100 credit back. (3) Double the O2 mobile data for every eligible O2 Pay Monthly plan at the registered address of the Virgin Media account holder’s household (if you or any other eligible residents don’t take or already have unlimited O2 mobile data) (4) O2 Travel Inclusive Zone so you roam in 75 destinations.
The monthly data allowance for your eligible O2 plans will be doubled for all tariffs up to 250GB. For all tariffs of 250GB and over, we will increase your data allowance to unlimited. This double data will not rollover. If your eligible O2 plan already includes unlimited data you will not receive an increased data allowance as part of this offer.
O2 Travel Inclusive Zone included for each eligible O2 Pay Monthly phone and SIM in the Virgin Media account holder’s name and address. Tablets excluded from roaming benefits. Includes 120 minutes, 120 texts and data roaming in 75 selected destinations only (our Travel Inclusive Zone), subject to fair usage at no extra charge. Non-commercial use only. No upper use limit on data but traffic management steps will apply. Excludes mobile broadband, smart watches and tablets.
Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband).
Separate contracts and terms and conditions apply to your broadband and mobile services.
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