39 days, 3 SLAs still NO port-in!
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on 29-04-2024 07:48
Over 39 days ago, I completed the Web form for a VM bundle including Volt (O2 Sim). I submitted my PAC during the process. TV, Phone & Broadband all connected, but had to chase the SIM.
Finally got the SIM and temp Number, but after 3 weeks of promises and ghosting regarding PAC / Port-in (and had to get a PAC twice from EE - Yep that long), I'm paying 2 contracts EE & O2 - £158 since signing up!
Tried calling, on line chat, Twitter (X) and 2 shop visits and told its probably because VMedia systems don't talk to O2. Wow.
They way I see it, there is three options:
A Subject Matter Access Request- under GDPR to see what's happening to me and info about my order, or...
Communication Ombudsman, or...
The right to cancel as the SLA for the bundle and associated services has not been met in a reasonable time.
(Or maybe all 3?).
It's like talking to a brick wall.
Would I recommend Volt (or O2)?
At this point, I think that's a rhetorical question 🤔
Any help is appreciated 🙏
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on 29-04-2024 08:08
Follow complaints process as outlined in these links:
https://www.o2.co.uk/how-to-complain
https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 29-04-2024 09:14
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on 29-04-2024 09:14
Thanks... guess what? Yep, tried that (twice) and I have 2 emails saying "We aim to get back tonyou in 7 days..." but still nothing!
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on 29-04-2024 09:20
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on 29-04-2024 09:20
Around 8 weeks is the concensus on here even though they say 7 days
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on 29-04-2024 17:22
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on 29-04-2024 17:30
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on 29-04-2024 17:30
@Oxonian wrote:And bear in mind @TGoose that you cannot go to the Ombudsman until you have either reached deadlock with O2 or until fifty-six days have passed since you submitted you complaint. That is set-out in the complaints' code, which you have already been provided with a link to. 👍
Just in case you can't read 😉
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