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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 10214 Views
  • 18 replies
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 213978 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12593 Views
  • 12 replies
  • 4 kudos

Resolved! Volt benefits

Hi there, I've been trying for over a month to load my volt benefits with both Virgin and yourselves but it doesn't seem to be working

ZW by Level 1: Joiner
  • 1878 Views
  • 6 replies
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Resolved! new sim

i have just received my pac code from my old provider. i have no idea where to activate it on the o2 app. i see there is a bit saying activate sim?

Lp1983 by Level 1: Joiner
  • 793 Views
  • 2 replies
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Resolved! volt

I have separate virgin and O2 accounts won't let me volt 

volt-merg by Level 1: Joiner
  • 961 Views
  • 2 replies
  • 0 kudos

Resolved! O2 travel and volt benefits

I recently travelled to the US and I believe I have volt benefits on my tariff. However when I arrived, I received a text saying I need to buy a “Zone 1 Bolt On”. As far as I know, with Volt benefits I can use my regular tariff in the US. This mornin...

FMN26 by Level 1: Joiner
  • 1027 Views
  • 2 replies
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Resolved! Change of plan

If I change from an O2 PAYG plan to an O2 rolling plan do the call and text allowances cover to other networks or is it only to VM/ O2 network

MartinDen by Level 1: Joiner
  • 658 Views
  • 2 replies
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Resolved! New O2 SIM through virgin media

I agreed broadband through virgin media and got a SIM card for my daughter. We agreed 100gb, but when the email from the order came through it is only 50gb?How do I contact O2 to fix this? Thanks

Lp1983 by Level 1: Joiner
  • 635 Views
  • 1 replies
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Volt eligibility

I have broadband with Virgin and 3 sims cards pay monthly with o2 but when I’m trying to get Volt it says that I’m not eligable? I have the same address on both accounts this is really frustrating me

Caitlin99 by Level 1: Joiner
  • 532 Views
  • 1 replies
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Resolved! Volt

I’m a customer with virgin broadband and O2 how do I get volt benefits?

Caitlin99 by Level 1: Joiner
  • 527 Views
  • 1 replies
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Resolved! Transfer Volt benefits to another Virgin Broadband account?

Hi,I would like to transfer volt benefits to another virgin broadband account due to house move and a new virgin subscription.Any idea on how this can be transferred? Thanks,

Surajb1 by Level 1: Joiner
  • 1364 Views
  • 5 replies
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Resolved! END OF CONTRACT

WHAT HAPPENS TO O2 BILL AT THE END OF MINIMUM PERIOD. THE VIRGIN MEDIA BILL WENT FROM ~£18 UP TO ~£50 AFTER THE END OF THE CONTRACT PERIOD, WHAT HAPPENS TO THE O2 BILL AND PACKAGE? WHY DO YOU MAKE THIS INFORMATION SO DIFFICULT TO FIND? YOU PEOPLE HID...

Anonymous by Not applicable
  • 2435 Views
  • 9 replies
  • 0 kudos