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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 893 Views
  • 16 replies
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 170695 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 8638 Views
  • 12 replies
  • 4 kudos

Resolved! Can I Upgrade Handset on a Volt package

I’ve changed over and now have the volt package combined with my virgin WiFi and a o2 SIM card for data, is it possible to upgrade my handset with o2 and if so how would the billing work with the data etc?

Dale5 by Level 1: Joiner
  • 537 Views
  • 1 replies
  • 0 kudos

Resolved! Supercharge benefits

I haven’t received my supercharge benefits as promised ie. Double Data on this device

Kelvin2 by Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone with O2 Travel Inclusive volt but still ended up paying when visiting USA

Hi.I took a trip to the USA in November and I thought my Volt enabled account would cover my for "O2 Travel Inclusive Zone" roaming. I've ended up being charged 4 lots of O2 Travel Bolt'ons as my phone did not "roam" in the states, ended up having to...

Foxabilo by Level 1: Joiner
  • 801 Views
  • 1 replies
  • 0 kudos

Resolved! Volt travel

I have the volt benefits activated and am travelling to Morocco soon, does volt travel extend there?

KevW by Level 1: Joiner
  • 634 Views
  • 2 replies
  • 0 kudos

Resolved! virgin and o2 supercharge

Hi I have no volt boosts my address is different on virgin and o2 one has it as flat a the other as 357a

deansau by Level 1: Joiner
  • 398 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin broadband customer

I was told as an O2 and virgin accounts holder I was entitled to a free upgrade in internet ( double the speed) although I have tried several times and checked account details are correct it stills says I do not qualify

Ann1973 by Level 1: Joiner
  • 401 Views
  • 1 replies
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Volt benefits not applied after 2 months!

Got a new contract with Virgin Media that included a 6GB data, unlimited calls and text O2 Volt sim. The O2 sim was created with 3GB data, so I questioned straight away and O2 said it would take 14 days to apply Volt benefits to get the 6GB data. Aft...

wazza09 by Level 1: Joiner
  • 645 Views
  • 1 replies
  • 0 kudos

Resolved! New to O2 received incorrect amount of data

Hi I signed up for a 18 month contract with Virgin Media and decided to take a o2 sim card which should have come with 6gb of data. The sim card I received was 2gb but due to the double data is now 4gb. My understanding is it should be 6gb doubled up...

Mark2707 by Level 1: Joiner
  • 1185 Views
  • 3 replies
  • 0 kudos

Resolved! Virgin Media O2 Volt

I am a Virgin Media and O2 customer and have heard about the Volt "benefits" but cannot find out how/where/etc?When I try and go to the "Supercharge your world with Volt" page all I get is:OopsSorry, we're having trouble fetching your information at ...

Volt issue

I have an O2 account, moved over from Virgin Mobile, and now Virgin Broadband, when I try to sign up for Volt Benefits it says I'm. Not eligible. Can anyone help?

Kappa0698 by Level 1: Joiner
  • 497 Views
  • 2 replies
  • 0 kudos