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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 1074 Views
  • 16 replies
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 172165 Views
  • 534 replies
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Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 8659 Views
  • 12 replies
  • 4 kudos

Pressed into transferring from Virgin to o2. Same phone, same number but saying number will expire

Pressed into changing from Virgin to o2. Received new sim with a new number but eventually got back my original number. Same number, same phone (iPhone 7) now getting message that my iMessage and FaceTime number will expire. Reinstate sim to keep usi...

Free Disney plus with Virgin Media package

I recently changed my package with Virgin Media to one which includes my O2 sim card and free Disney plus for 18 months. I was told I access the Disney plus from the O2 website. However, I can not find out how to get the free Disney Plus anywhere on ...

TerryC by Level 1: Joiner
  • 6400 Views
  • 8 replies
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Resolved! What do I do if SIM doesn’t arrive.

I signed up for Virgin on Sunday and received an email from O2 on Monday to say SIM has been despatched. I have received my first invoice. However I Haven’t received the SIM and whilst I appreciate that Royal Mail have been on strike, they don’t reco...

SandraW by Level 1: Joiner
  • 1802 Views
  • 5 replies
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Resolved! Volt

I'm clicking on volt on my O2 app but nothing is happening. 

Neil41n5 by Level 1: Joiner
  • 654 Views
  • 1 replies
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Resolved! Trying to change SIM tariff & told not eligible for Volt (which I already have)

Hello all,I was just trying to change my sim tariff to cut costs and picked out one that I wanted when I cam across this message below saying that I wouldn't be eligible for any Volt benefits. I am a VM customer and have them currently applied on my ...

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Resolved! Change from Virgin sim to O2 sim

Hello, On 25th November I haggled with Virgin to get a better deal and ended up with a VOLT package. I was told I needed to have an O2 sim as I couldn’t use my Virgin sim with a VOLT package, this was “despatched” the same day. I received a bill from...

Hogwhale by Level 1: Joiner
  • 701 Views
  • 1 replies
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Resolved! virgin volt boost added, but not o2 after 14 days?

everytime i click the volt tab it says it may already of been applied or i cant get it. virgin activated the boost within 5 days, new hubs ect arrived, but o2 havent yet? do i wait longer or is there a specific phone number to call?

Kellye by Level 1: Joiner
  • 924 Views
  • 3 replies
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Resolved! How do I get volt benefits applied to my wife's account?

I'm a newish o2 customer and a long time virgin media customer. I've managed to get volt benefits on both my o2 account and my virgin account successfully, but my wife has also moved to o2 and volt hasn't been applied to her o2 account. Is this somet...

Nick-F by Level 1: Joiner
  • 1584 Views
  • 3 replies
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Resolved! 2nd line volt double data

Hi guy's, will a 2nd line I add get the volt double data  

Jo99 by Level 1: Joiner
  • 650 Views
  • 1 replies
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Resolved! Volt O2 Port issue

I’ve moved to Volt, ported a week ago, nothing but issues since. Great #5g signal, but no data at all, calls going straight to voicemail. Tried chat, WhatsApp, forget speaking to someone…can anyone advise?

JamesCH by Level 1: Joiner
  • 579 Views
  • 1 replies
  • 0 kudos