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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
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Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12786 Views
  • 12 replies
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Problems with signal on virgin mobile.

Does anyone know what went wong with the signal on virgin mobile two nights ago as I lost service with virgin mobile over night as I lost signal and I thought it was my phone so I turned my off and then back on and that did not work so I took the sim...

Luke30 by Level 7: Part Timer
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Resolved! 02 mycare

I've just recieved an email from 02 mycare informing me that I owe £12 plus £6 if its not paid within 4 days -on an account that was cancelled a few weeks ago -mis-sold to me by Virgin media when I joined on a broadband only deal -had a lengthy conve...

GRIFF74 by Level 1: Joiner
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Cancel Volt package that was mis sold by Virgin Media

A few weeks ago, I was called by Virgin Media offering me upgrades to my service. I verbally accepted a package (that included an O2 Volt account - even though I already have an O2 account - have done for many years!) Cut a long story short... the ne...

Mungo by Level 1: Joiner
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Volt benefit

Hi, I’m o2 and virgin broadband customer both accounts my name with same address. Still wait my extra 50GB to be added to my account but no one seems to be willing to help me as I have called O3 & virgin media several times but they keep saying it wi...

Resolved! Cancel contract mid term

When my virgin contract expired, I took out a Volt agreement which included an O2 sim, but the O2 sim was under a seperate agreement with O2. Before this I was on a virgin mobile sim which was excellent, but virgin insisted I had to move to O2. Since...

miket3 by Level 1: Joiner
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Resolved! Travelling to the USA

How can I use my phone the USA

Paresh by Level 1: Joiner
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Resolved! O2 Travel Inclusive Zone Bolt On or O2 Travel Bolt On

Good day all, I would hope the answer is obvious but I would appreciate confirmation all the same! I have the O2 Travel Inclusive Zone Bolt On as part of my package which means calls/data etc in USA are included as part of my allowance there. I also ...

Resolved! Already O2 customer with an extra 02 SIM card

I am already an O2 customer but have recently got Virgin Media Broadband. I got a Volt deal where I ended up with an extra O2 SIM card. Can I transfer my current O2 number onto the new O2 SIM card? I'm assuming that my new contract will be the new O2...

Eimear_C by Level 1: Joiner
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Resolved! Cancelling before SIM arrives or without activating querry

Hi all Short version is I have a SIM arriving sometime next week I don't want, but was forced to accept as part of a Voly package with Virgin Media as was looking to leave them (due to the costs). Whilst I have been told I can cancel within the first...

kmbmb by Level 1: Joiner
  • 1140 Views
  • 3 replies
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Volt not activated 3 weeks on

Hi thereI hope the forum team can help as I have been onto the social media team and they have fell silent after 'sorting' the issue.They haven't I applied for my Volt benefits on 23rd January and they were confirmed a few days later on the 27th. Her...

Euan1978 by Level 2: Apprentice
  • 6474 Views
  • 32 replies
  • 1 kudos