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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 24478 Views
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 71620 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 7000 Views
  • 12 replies
  • 4 kudos

Told could share my data with sons phone now can’t

Has anyone else been missed sold a product and if so how did you resolve it? Virgin and O2 I’ve joined forces to offer vault benefits. Virgin told me that my allowances were double and that I could share my data if I gave them my son‘s phone number. ...

KH591 by Level 1: Joiner
  • 444 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

Hi I've signed up with virgin they say I am getting a sim, do these sims come with unlimited data calls and text

Billie24 by Level 1: Joiner
  • 463 Views
  • 2 replies
  • 0 kudos

Resolved! Volt

Hey so I just recently added the volt but when I went to myo2 the data was the same. I was just wondering how long it usually takes to come through or is it supposed to be an instant thing? Thanks

Aza by Level 1: Joiner
  • 602 Views
  • 2 replies
  • 1 kudos

Resolved! Merged Sim Only Contract Charged £45.14

I recently took out the Ultimate Volt bundle with Virgin media and O2 on a new contract. Previously I had a £6 a month sim only deal with O2 with Volt benefits. I contacted O2 via phone and was told I could merge the sim only contracts so I could hav...

vjkld by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resolved! Double data on volt

Hi All, I am new to o2 and i got sim only deal recently where i saw i could get double data if i have virgin BB at my home, I have Virgin BB under my Mrs name on same address. I have been in contact with o2 CS chat twice where one told me that i coul...

HarisBaig by Level 1: Joiner
  • 1039 Views
  • 1 replies
  • 0 kudos

Resolved! Volt and Multi-save discount

Is it possible to have both a multi-save discount and the Volt benefit of double data allowance?

Deag by Level 9: Fired up
  • 644 Views
  • 1 replies
  • 0 kudos

Resolved! Why am I paying for pictures?

Recently transferred granddaughters phone from Virgin. Have been billed for 3 pictures at £0.542 each by O2. She is on unlimited minutes, data and messages. are pictures not included? I don't remember getting a bill from Virgin for pictures and the t...

Paul122 by Level 1: Joiner
  • 3739 Views
  • 2 replies
  • 0 kudos

Resolved! Activate volt but how does my second device get the benefits ?

Any help appreciated activated volt and gave my sons number to team. Told he could use my benefits on his device . Can’t work out how to activate this anywhere thank you

KH591 by Level 1: Joiner
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! Sent a bill for a service I didn’t ask for

Virgin activated a SIM card request for service I don’t need for another 6 weeks but Virgin now don’t answer their phone and O2 don’t provide a phone number. Cant access the account either because you’ve not sent me the SIM card yet and the activatio...

Noidea2 by Level 1: Joiner
  • 470 Views
  • 2 replies
  • 0 kudos