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glynis
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on ‎18-08-2022 19:53

on ‎18-08-2022 19:53

I've bought a 4g smartwatch but cannot connect to o2 network ,anyone help please 

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MI5
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on ‎18-08-2022 21:22

on ‎18-08-2022 21:22

@glynis 

Ah, you didn't say it was a Samsung smartwatch, so yes, you need to go in store.

Guide here Guide: Connecting your Samsung Smartwatch 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎18-08-2022 19:57

on ‎18-08-2022 19:57

@glynis 

You will need to set the data apn in the watch settings.

 

Name : o2 mobile web

APN : mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)

Proxy, Port  : Please leave blank

Username - o2web (PAYG - payandgo)

Password - password

Server - Please leave blank

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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glynis
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on ‎18-08-2022 20:25

on ‎18-08-2022 20:25

Thank you I spoke to customer services and apparently have to go into the shop as I didn't buy the watch from o2,but samsung watch said just scan qr code,I'm very confused 

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MI5
Level 94: Supreme
In response to glynis
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Registered:

on ‎18-08-2022 21:22

on ‎18-08-2022 21:22

@glynis 

Ah, you didn't say it was a Samsung smartwatch, so yes, you need to go in store.

Guide here Guide: Connecting your Samsung Smartwatch 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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