Solved: smartwatch

glynis · ‎18-08-2022

I've bought a 4g smartwatch but cannot connect to o2 network ,anyone help please

MI5 · ‎18-08-2022

Ah, you didn't say it was a Samsung smartwatch, so yes, you need to go in store.

Guide here Guide: Connecting your Samsung Smartwatch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎18-08-2022

@glynis

You will need to set the data apn in the watch settings.

Name : o2 mobile web

APN : mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)

Proxy, Port : Please leave blank

Username - o2web (PAYG - payandgo)

Password - password

Server - Please leave blank

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

glynis · ‎18-08-2022

Thank you I spoke to customer services and apparently have to go into the shop as I didn't buy the watch from o2,but samsung watch said just scan qr code,I'm very confused

MI5 · ‎18-08-2022

@glynis

Ah, you didn't say it was a Samsung smartwatch, so yes, you need to go in store.

Guide here Guide: Connecting your Samsung Smartwatch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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