Get tech support for your O2 issues

Resolved! SIM swap did not work

I have requested for keeping my old number from TESCO but change the provider to O2 by buying a new SIM only plan from O2. My previous TESCO SIM card has been shut down today by 6pm, and the O2 SIM is active, but O2 did not port the old number, despi...

Resolved! sim card doesn't function

I have requested for keeping my number but change the provider to O2. My pervious provider has been shut down today by 5pm, but the O2 one is still not working till now.

Resolved! S22 Ultra playing up.

My S22 Ultra keeps putting itself in to do not disturb mode randomly. Also the ringer volume is constantly turning itself down (minimum twice a day) so I keep missing calls and texts. Anyone have any advice on a fix?

O2 & cctv

Has anyone had any issues with O2 blocking cctv images/notifications to the camera app on their phone? Ever since I received my sim from O2 in march I've had issues with my home cctv. My broadband is fine and working.

Resolved! Old number transfer to O2

Hi. How long does the above usually take? I gave my PAC to O2 when ordering the sim. The sim arrived today, but I have not heard anything about my number transfer yet. Thank you.

Resolved! No signal

I am a new customer and chose O2 because it had good coverage both inside and outside in my area. I either get no signal or one bar and can hardly use my phone. I found a telephone number and reported it and they sent me a new sim but it is still the...

apple watch data plan

I cannot connect my data plan to my apple watch, I keep getting error 04. Can anyone help?

Resolved! Payment of bill

Hi ive just got a text saying due to my bill being paid, we will now be switching off incoming calls. I paid this on Thursday evening and are still waiting for my device to be put back. the ref for the payment is 36939167 many thanks

Data Roaming Problem

Hi @O2Lisa and @megjess, I purchased two payasyougo 30 day 100 GB roaming SIM cards for my travels in Europe. The first SIM card had no problems and worked perfectly however when switching SIM cards I now cannot connect to 4G/3G/2G. I have tried all ...

Resolved! Network issues in da14 5bl

Reported issues with data/signal in Da14 5bl almost 2 weeks ago...was told they were fixed...they aren't...signal is rubbish and data non existent...cant even run a speed test...can you look into this before I start looking elsewhere...this is gettin...

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