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O2 has failed to transfer my number from EE - nobody can now call me

Hi, I called O2 and having just signed up gave PAC code to O2 operator who promised that number would be transferred by Friday evening. As instructed I inserted the O2 sim on Friday evening. Since then I made a few calls. However, a friend just drove...

Herman35 by • Level 1: Joiner
  • 2618 Views
  • 9 replies
  • 1 kudos

Resolved! New sim card

I am trying to connect my new sim,I have tried texting SWAP to 20220 and I have tried via o2.co uk/swapmysim but I am not able to recover the txt or send one. I also have a message on my phone saying SIM not provisioned for voice. Please help

Mimimay by • Level 1: Joiner
  • 689 Views
  • 2 replies
  • 0 kudos

Resolved! Dropped Phone Repair?

Hi, I just dropped my phone by accident on the ground and the bottom right corner has broken and the screen cracked in the corner, does anyone know if I can send it back to O2 for repair as I'm still making monthly payments for the phone. The phone s...

Resolved! PAC number

I have switched from EE too 02 but when I changed the contract I entered my PAC number that EE had provided. But my number hasn’t changed?? I just got my new sim and handset today when will the number change and would EE have been informed it’s been ...

varrier by • Level 1: Joiner
  • 470 Views
  • 1 replies
  • 0 kudos

Resolved! Connection in Italy

Hi I can't connect to any network in Italy. Had the same thing about a month ago. Tried all the usual things. Can't connect manually, can't connect using 2G only or 3G only. Do I have a roaming bar on my account please?

thrutch by • Level 1: Joiner
  • 492 Views
  • 1 replies
  • 0 kudos

Resolved! Premium text service

Hi. I want blocked premium text message service in one of my phone. 

Marcin3 by • Level 1: Joiner
  • 443 Views
  • 1 replies
  • 0 kudos
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