Get tech support for your O2 issues

Resolved! Can't change my personal details before claiming Gift Card

My personal details when trying to submit info for a Gift Card are outdated.I want to update them but:1. Name fields are greyed out. They look incorrect on the claim page but they are correct on my personal details section of My 02, so I can't fix it...

Resolved! Internet issues in Torbay

For the last few months there has been internet issues on my phone in Paignton and Torquay. It is so bad nothing loads on my phone using the internet. My husband is on o2 and has the same issues. When will this be fixed as we are so annoyed by this a...

Sim swap outage - contract implications

Currently without use of my O2 services owing to the sim swap outage, and I understand now that it's unlikely to be fixed by Friday. That's a real shame, given that I rely upon my O2 sim for work etc., What is the impact of this 7-day loss of service...

Mobile data not working in EU

I am in France but my mobile data isn’t working even though it is switched on. Any ideas how to get it to work? It usually works in other EU countries.

Resolved! Need help with topup with O2 Voucher from N. America

I am in N America and bought an O2 PayasyouGo sim earlier this year (May 2022) while visiting UK.Have returned to N.America but will be visiting EU again in August 2022. My balance is currently at 0.00.I purchased an O2 top-up voucher but am unable t...

SIM transfer

Hey guys, I’m aware there’s a current issue with transferring tariffs / upgrades and activating new SIMs but I’ve not had any update and wondered if anyone knew anything more. It’s been two days now and I still have no service on both of my SIM cards...

Unable to receive text messages and verification codes

Hi, I'm just wondering if someone can help me on here, as this is my last resort. I've been looking for solutions on here, I've also contacted o2 customer support several times via chat and phone calls, and even checked my settings on my android phon...

Resolved! Can’t make outgoing calls or connect to 3G

I can only receive calls and access internet via wifi, I can’t make any outgoing calls or comment to the internet via 3G/4G, only works on Wi-Fi.

Resolved! Cannot turn off call forwarding

When I do not answer a call, the call gets forwarded to a number that I know nothing about. I asked in my local O2 shop and they suggested calling ##002#, but this just gave a "Call forwarding Connection problem or invalid MMI code."Can you please he...

Resolved! eSim not working - can't make/receive calls

I purchased a Google Pixel 6 Pro at the weekend and, needing to use the dual-sim functionality, had my O2 sim converted into an eSim which I then uploaded to the phone. This is installed alongside a physical Vodafone sim which is used for my work num...

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