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Failed porting

Hi All,Can someone from o2 help with this problem. The wife bought a new phone on contract and got the pac code from EE and setting up porting her old number across from EE . This was supposed to take place on the Friday 12th August . The EE SIM went...

Matt79 by • Level 1: Joiner
  • 4425 Views
  • 18 replies
  • 0 kudos

No network

I’ve had no network at all this week at home and can’t make it receive calls or text messages. I can only use messenger or internet when connected to Wi-Fi.

Kate34 by • Level 1: Joiner
  • 710 Views
  • 2 replies
  • 0 kudos

Phone signal quality

My husband and I both have O2 sims and iPhone 13When he’s travelling from Norwich to home near Great Yarmouth or I’m driving from Lowestoft to home neither of us can hold more than a 3 minute conversation before the phone signal drops and we lose the...

KelvinC-M by • Level 1: Joiner
  • 1144 Views
  • 2 replies
  • 1 kudos

iOS update to 15 can’t send messages

Hi iPhone updated to iOS 15 last night and today I can’t send messages get the green line across and then message to say message not sent red circle and exclamation mark any suggestions please?

AngieMc by • Level 1: Joiner
  • 800 Views
  • 2 replies
  • 0 kudos

Data not working in Italy

HiyaMy iPhone 11 is not working when roaming in Italy. It briefly connects to a network and I have full bars but it doesn’t connect to 4G, it just goes to E. Then the bars fall completely flat. This happens wherever I am, even though my uncle is on O...

Allahnah by • Level 1: Joiner
  • 6789 Views
  • 12 replies
  • 0 kudos

Resolved! Phone not working

Ive had my Sony experia for a couple of weeks and yesterday, I went to get it from the charger and it wouldn't switch on properly. It just had a pale grey screen with 3 dots moving across it. I tried to reset it by pressing and holding volume down an...

SophieG by • Level 1: Joiner
  • 654 Views
  • 1 replies
  • 0 kudos

Resolved! Use abroad or overseas spain

Any idea why my phone is t working in Spain. I received a message saying all good roam like you woul

Scott1908 by • Level 1: Joiner
  • 1352 Views
  • 3 replies
  • 0 kudos

Upgrade software

The latest software update on my phone is unable to do so because phone does not have enough free storage space. I don’t have any downloads of anything ?

Gm367 by • Level 1: Joiner
  • 1234 Views
  • 3 replies
  • 0 kudos

Galaxy watch 4 - mobile network not available

I've just added my smart watch to my pay monthly account.I have successfully tested a call to a landline and to a mobile on the three network but when I try to dial a number on talkmobile I get "mobile network not available".If I dial the same number...

PTC63 by • Level 1: Joiner
  • 1195 Views
  • 2 replies
  • 0 kudos

O2 Bill

Hello, I have paid my airtime bill as well as my device plan bill, the device plan bill shows that it’s been paid, but the airtime bill still says overdue. although the money came out of my account for both payments. i’m confused and don’t want my da...

starspark by • Level 1: Joiner
  • 879 Views
  • 2 replies
  • 0 kudos
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