Get tech support for your O2 issues

Resolved! O2 Have entered my date of Birth wrong on my 02 Profile

i didn’t realise when first switching to O2. That in the excitement of setting up my new phone and going through the Apps. Thank in my Personal Details part of the “My O2” section - my Date of birth is wrong - the month and year are correct but the D...

I need my restrictions turned on

My restrictions were lifted earlier today and it seems that they have been cut off again but I need them switched on again

Resolved! iMessage won’t activate

I seem to be having lots of issues after porting my number. I managed to update my number in settings but I also realised that my iMessage and FaceTime won’t activate. I receive an error message telling me it’s failed to activate and next to my numbe...

Resolved! Unable to update number after porting

I ported my number from 3 to O2 on my iPhone 11 and everything seems to be fine except that I cannot update my number in settings, the temporary O2 number is still showing and when I try to update it won’t save.i have tried switching the phone on and...

Resolved! Virgin Connect app with O2 SIM

Trying to get mobile hotspots via Virgin Connect app on O2 SIM, but unable to connect.Virgin account is set up for mobile hotspots, but no profile set up. Virgin say to talk to O2.Help, please.

O2/EE not routing email data traffic properly on 4G, issue stops at Lumens.

Hi, I have loads of customers now who can't use email when connecting to the Internet via O2 and EE. This is across various devices from iPhones to PC's running Outlook. All work fine when using a different ISP/WiFi and has been happening since aroun...

Resolved! Poor Network Signal

Hello, last year May, O2 had some issues with the cable/mast in my area they were working on for few days, during this time the signal in the phone was very very bad. After the issue with the mast/ cable was fixed, the signs on the 2 phones we have r...

Resolved! Phone Keeps Turning off

My iPhone 12 which was new in November keeps turning off and then sometimes doesn't turn on for ages or sometimes turns on then off again and sometimes works for a while before shutting off again. I have reset the phone but it has made no difference....

I have stopped getting notifications when I receive new emails, why is this

I have stopped getting notifications of new incoming emails. All setting are set to receive sound notifications, but I don't get any. Why

Phone off for a week and lost Visual Voicemail and no Whatsapp Messages have come through

Hello I was away last week so left my phone switched off. It's a work iPhone 7. When turning it back on I notice that I no longer have visual voicemail and no Whatsapp messages have delivered for this period, I've sent a message and it arrives now. I...

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