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Craig39 · ‎05-08-2024

Hi, when i make calls i cannot hear the other caller. My micrphone is working given that i can make calls through whatsapp etc but a general call i cannot appear to hear anything. Any advice?

madasaf1sh · ‎05-08-2024

@Craig39

I would check permission for the phone app and make sure that the microphone has permission.

It might also be worth checking any other app permissions on the phone as well..

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iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎06-08-2024

@Craig39

From your description it sounds like your speaker is not working, not your microphone.
If you select the loudspeaker option when a call is connected, can you hear the other person then?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎07-08-2024

It might also be worth trying your 'phone @Craig39 with a headset. 👍

MI5 · ‎07-08-2024

We can only help if you can give us more details @Craig39

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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