Get tech support for your O2 issues

Sim swap stuck in processing for over 3 days!!!

My phone was stolen last 4 days ago and a bar was put on the number. I went into the o2 store to get a new SIM but it has been stuck at 'processing' for over 3 days now. I've had multiple calls with the customer service team but being told a ticket h...

my phone has broken and i had money on the account

i have money on my account that im trying to spend via the xbox store which allows you to pay via phone balance but the phone is broken and i need another way to

porting number issue

Hi i have not had my number ported over re Ref CCT-D190690 and the email i have had told me to contact you if not done by 1800 hrs

Black screen not Lock screen

HI I have just bought a Galaxy A15 and transferred all data necessary. However, when I press the power button for the Lock screen all I get is a black screen not the required lock screen set. When I press the power button to open the phone I get the ...

black screen not lock screen

Hi I have just bought a Galaxy a15 (thought it would have AOD - but no). Transferred all data etc that I need. Turn the phone to lock screen but all I get is a black screen (no lock screen as set). however, when I press the "power" button, the lock s...

Missing SIM

My SIM has not arrived but you are charging me

Porting nightmare

Activated a new O2 sim 2 weeks back and initiated porting. The number has been disconnected by my previous provider, but O2 hasn't completed the porting process. This has now taken more than 2 weeks and 6 calls to support.What a nightmare!

bill payment

I have paid my arrears for phone but services still not back on i

Roaming in Ireland

Hi, I have a £15 big bundle which is supposed to give me free roaming in Ireland and includes 50 minutes of international calls. As soon as go into the South of Ireland I cannot make/receive calls and messages and cannot use my data. I have contacted...

Network Provider Voicemail

Sorry last post went wrong i upgraded my contract yesterday and now my voicemail says Network provider Voicemail. This never happened before . I upgraded two contracts and it’s doing it on both so clearly an issue since upgrading. can anyone help ple...

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