Get tech support for your O2 issues

Moving a number from one SIM to another (basic stuff)

On the 2nd of April I called to order a new O2 pay monthly SIM to replace an O2 pay as you go for one of my phones. Initially the SIM failed to arrive so I had to call again. When it eventually did arrive about two weeks later I enquired about how th...

Billing issue

Good afternoon, I would like to confirm if there is any outstanding amount to be paid. As per my account it says that the payment was accepted but I keep receiving messages with and outstanding amount. Thanks

Recieving sms abroad

Hi i can call someone whilst abroad but canot recieve verification codes not even to open my 02 account back up

No servic

I have no service on my phone can't call out or people can't call me . Also my bill looks higher this month and it shouldn't be . I have recently been a victim of fraud someone sent me an iphone 15 in my name and then ask me to send it back they were...

Porting issue unresolved for more than six weeks

I became a customer of O2 over six weeks ago, switching from another network for a mobile phone contract. When I made my agreement to switch to O2, I followed the normal process of porting my number and was given a porting date. I had no trouble inst...

Won't let me sign in

Keep putting my username and password in. It sends you will send me a code. I enter the code and it just takes me back to the screen where I enter my log in and password.

Phones not arrived

My phone hasn’t arrived, says it’s been at a depot for 24hours without updating. It was suppose to arrive yesterday. Best news is 02 have now ported my old number to the new phone that hasn’t arrived and now I can’t even use my old phone!!

Can't log in

Hello. I need to log into my account. I am currently aboard and I'm not getting any texts or calls. It's saying it needs to send me a code to my phone number to let me log in. But I can't receive the code. How do I log in