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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2877 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5034 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15748 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Can I gift data

Can I gift data to a family member 

Chez5 by Level 1: Joiner
  • 531 Views
  • 4 replies
  • 0 kudos

Transfer to esim

I am trying to convert from my old iPhone with a physical sim to a new iPhone with esim. I can’t find the QR code to do this and now have no network coverage on either phone. How can I get the transfer to work now?

Torie1 by Level 1: Joiner
  • 324 Views
  • 1 replies
  • 0 kudos

Faulty sim no service

I have a faulty sim and no service and was trying to get an esim but I can’t receive texts to prove it’s my number? Please can anyone help

Tilly22 by Level 1: Joiner
  • 181 Views
  • 1 replies
  • 0 kudos

Resolved! Network Connection

Sudden no mobile cellular network connection.Connection to Wifi working. Unable to send SMS.Able to make/receive calls. SOS top right corner coming and going. 2 week old iPhone 15 Pro Max

Call going blank then coming back

Hi swapped from Virgin to O2 and now every call I get or make has periods in all of them where I can't hear the person and they can't hear me for 5/10 seconds and then the call comes back I think I need a new SIM card most likely

Drew83 by Level 1: Joiner
  • 294 Views
  • 3 replies
  • 0 kudos

"Access Denied" for pages on my own NAS when on O2 Mobile

After restarting my phone (which is necessary occasionally) I get blocked from my own html pages (hosted on my NAS) when using mobile data. It works fine over wi-fi. The "Access Denied" page I get instead states:This page has been blocked for either ...

WhatsApp

Hi, is it possible to restore deleted WhatsApp messages?

MKradft by Level 1: Joiner
  • 275 Views
  • 2 replies
  • 0 kudos