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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6339 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1222 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2699 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2449 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1822 Views
  • 6 replies
  • 0 kudos

Frozen phone

My phone has frozen and I am unable to make any calls, texts or use anything on it at the moment. I think I need to do an update on it but can't do this as its frozen. Please help

Zoe1997 by Level 1: Joiner
  • 112 Views
  • 2 replies
  • 0 kudos

Resolved! Pixel 6 pro

My new out of the box today pixel 6 pro came with a USB C to USB C cable that obv doesn't plug into any of USB sockets around the house. It will not charge from any of my numerous other cables. Nor will it charge from any of my older 3 pin plugs and ...

Resolved! Down load to print users guide galaxy a 51

Sandie SK68 needs Help , hi guys, please be gentle, I'm a 68 year old mad cat women with a sense of humour. Here goes ,to say at times am android technically challenged is a slight under statement. So I want to down load and print a fairly basic user...

SK68- by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos

Resolved! Late payment

Can someone please help me getting in contact with someone it says I’m late on my payment but it was taken out of my bank account when it was due and now has turned off all of my calls and stuff. O2 is impossible to get in contact with someone

KT5 by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Music

The link to claim 6 months free Apple Music isn’t working to redeem does anyone know why

SHazbag by Level 1: Joiner
  • 157 Views
  • 2 replies
  • 0 kudos

Still struggling with 4G

Hello. I posted last week about not being able to access WhatsApp on my iPhone X. No joy in solving the problem. I have been into the O2 shop twice and they’ve been stumped. WhatsApp suggested it may be a APN problem (?). I have also noticed Siri doe...

Crock by Level 1: Joiner
  • 220 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel contract

Hii wanting to cancel my contract with o2 thanks

Rob12380 by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Two different phone numbers

Hi there, I recently switched from EE to O2 and kept my number, however, if I text from my phone, it comes up as a different number, whereas my phone is fully set up on my old number (so calls, whats app etc is the correct number) but for some reason...

AJL by Level 1: Joiner
  • 197 Views
  • 5 replies
  • 0 kudos