How long does it usually take to tranfer a phone number to O2?
So on 1 Feb I went to an O2 shop to start a contract and gave them my PAC code from Giffgaff. They told me straight away there was an issue and to come back after 5 working days while IT works on this. Returned 8 Feb, agent spoke to IT again and I was told the transfer would happen in 2 days. They told me to call costumer service if the number did not transfer in 2 working days, so rang CS on 12 Feb. Escalated the issue, got a ticket number and was told the issue would be resolved in 48 hours and I would get a notification when it was done. I get a text message but the number has not transfered, so I rang CS again on 14 Feb. Same story, they told me my case has been prioritised and I will be getting an email from IT (this might have been BS, just tried getting me off the phone as I never received any communications from IT).
I messaged GG costumer service on 15 Feb to see what's happening on their end. They said the PAC code they gave me has not been submitted by my new provider. I asked for a new code, just to see if that would work - used the O2 website to input that, again number did not transfer. Rang O2 again on 18 Feb, they told me the number transfer process has been initiated and that I needed to wait a further 48 hours. As the number has still not transferred I rang them again on 20 Feb and we tried to input the new PAC code again, but it was flagged as a duplicate. We then tried the original PAC code, but it has of course been cancelled.
I then messaged GG again and they gave me another PAC code, and told me to ask O2 to get in touch with their backend team so the issue could be sorted. I called O2 costumer service again on 24 Feb, another ticket was escalated and I was told the backed team would be sorting this out for me and if they cannot sort it they will be in touch (never heard from them once). I requested that they get in touch with GG, the agent on the phone said this won't be necessary, but the backend team will do it if needed.
On 4 March I ring them again to inquire what's happening, the agent tells me he can see in the system that the number transfer is complete and I told him it is not because I'm still using my GG sim card and my old number is still working. He then tells me to put the O2 sim in and ring costumer service again so they can "activate" the number, me being stupid and not realising he just wants to get me off the phone I listen and do it. When I rang them back another agent quickly tells me she can see the number transfer failed. No explanation as to why the backend team never got in touch with me. She tells me she is escalating the issue and it will be resolved in 24 hours. Sure enough I get a text the next morning saying issue resolved, ticked closed - however my number has not transferred.
I have just been on the phone with them again, explained the problem yet again, and it has now been escalated again. I've not been able to speak to a supervisor or the backend team, none of the agents seem to know how to help - they're all just escalating the issue and I've not been able to get anywhere.
Unsure what to do, and slowly losing my mind. Is it supposed to take 30 days to transfer a number? Any advice on how to proceed will be greatly appreciated.
