iMessage failing to activate

[Rowns]

Hi

I recently moved from EE to O2. Since porting my number iMessage and FaceTime refuse to activate. I’ve spent hours on the phone with Apple resetting settings, etc. Even tried the sim in a new phone, nothing works, speaking to customer service is like smashing my face against a wall.

I tried to get confirmation that iData is enabled on my account, as mentioned by other people on here, but I may as well have been speaking another language.

Can someone at O2 help me get this resolved before I cancel the contract in my cooling off period.

[pgn]

@Rowns - I'll tag a Forum O2 Advisor, @O2Sarah- who should reach out to you after 8am today via PM for more info to help check if your porting process completed as it should have. Please respond to her query to move this forward today, and good luck.

[O2Sarah-]

Thanks for the tag @pgn 

@Rowns I will send you a private message so we can check your account. 

[TNorm14]

@O2Sarah- apologies jumping on this. But I’m having the same issues, tried all the recommended actions and my number still won’t work on iMessage. 

[Bridger60]

@O2Sarah I am also having the same issues as the guys above. I’ve tried all the recommendations but nothing has worked, can you help out please? 

[Cleoriff]

@TNorm14 @Bridger60 

@O2Sarah-is on at 8am tomorrow morning. No doubt she will be in touch then.

Best of luck both

[O2Sarah-]

Good morning 

Thanks or the tag @Cleoriff 

@TNorm14 and @Bridger60  I will send you a private message so i can check your account 😊

[Cleoriff]

Thanks @O2Sarah- x

[elea29]

Did anybody get a resolve on this?  Myself and my daughter have switched from EE to O2.  More daughters phone number has ported over fine... no issues whereas I cannot activate iMessage or FaceTime...
I have spoken with Apple and done all they can and put a diff SIM in my phone and then it worked so know it is linked to the SIM itself and not the phone so nothing for Apple to sort.  It is defo an O2 issue but am having no luck with them... still waiting on a call back and also one Tech support never returned my call.. its a joke!

Can someone please help? @O2Sarah- 

[Breanna]

Hi @elea29 

@O2Emma is on now and might be able to help.