Solved: Incorrect charges?

Seri · ‎09-12-2022

Think I am being charged for picture messages I haven’t sent….how can I check. My account has given me two numbers I apparently sent them too but they aren’t familiar to me.

gmarkj · ‎09-12-2022

You can check what the charges are if you follow the guide below to see the bill details @Seri

Guide: How do I get to the 'Download Bill' page?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

MI5 · ‎09-12-2022

@Seri

See guide here Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎09-12-2022

You can check what the charges are if you follow the guide below to see the bill details @Seri

Guide: How do I get to the 'Download Bill' page?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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