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Forum Posts

PAC Code

I've just come over to O2 from EE. I entered my PAC Code when I applied for new sim which arrived yesterday. I thought porting of my old mobile number should have happened by now. Can I ask when I can expect it to happen?Rob

RobElee by Level 1: Joiner
  • 1800 Views
  • 7 replies
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Resolved! Phone disconnection issues

My iPhone 11 won’t dial nhs 111 and also disconnects my phone during conversation ? I took out sim and put back in and reset settings I’m out of ideas

Jane1958 by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

No signal in new house

I’ve recently moved into a new house, and despite the network tracker stating I have good indoor and outdoor call connectivity, I have zero reception. Occasionally I can get a poor reception in one room.I work from home and need to be contactable by ...

Nix79 by Level 1: Joiner
  • 1306 Views
  • 3 replies
  • 0 kudos

Resolved! Live Chat

Hi,Since yesterday I am unable to find the link for live chat. Does anyone know if the service has been discontinued?Thanks

ManeeshG by Level 1: Joiner
  • 3523 Views
  • 3 replies
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How do I merge 2 separate accounts.

I have 2 phones - 1 was on PAYG and 1 on a monthly contract. Last week I changed the PAYG to monthly. I received a new SIM, activated it and transferred my old number across. Before I started this I had one myO2 account which held both numbers. I now...

CDC by Level 1: Joiner
  • 3263 Views
  • 8 replies
  • 0 kudos

Hotspot not working

Hi, I am on a GBP10 monthly pay as you go plan with 7GB of data per month. I have turned on the Hotspot function on my mobile but when connecting to it via my laptop, my laptop says "Unable to connect to network". Do you know why and how to get the h...

ChrisB2 by Level 1: Joiner
  • 3693 Views
  • 14 replies
  • 0 kudos

Personal hotspot suddenly not working

Hi basically having the same problems as this forum https://community.o2.co.uk/t5/Tech-Support/Hotspot-not-working/td-p/1489532 moving house so my internet has gone - went to use my hotspot a week ago and it was fine, then 5 days or so ago it would i...

LydiaC05 by Level 1: Joiner
  • 962 Views
  • 2 replies
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Resolved! Appalling signal indoors

I live in a city that has supposedly got excellent 4G and voice coverage but I consistently cannot make a call in my house without it dropping out.This has reached a level where there is no point trying to make a call as the person on the other end c...

RedWeasel by Level 1: Joiner
  • 2220 Views
  • 8 replies
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Resolved! iPhone 14 keeps crashing

My new iPhone 14 pro has crashed about 4 times since I got it a week or so ago (freezes Lock Screen and time). At first I was able to reset it using the specific iPhone 14 reset, but now it won’t reset unless I charge it for a length of time. Do I ju...

AJB1 by Level 1: Joiner
  • 665 Views
  • 1 replies
  • 0 kudos