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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3312 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5194 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16353 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8271 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7653 Views
  • 6 replies
  • 0 kudos

No Data when abroad

Hi I have 2 phones with o2. One of which whenever I go abroad (doesn't matter on location) my phone data never works... Whats app/facebook/emails (anything really) The only way of gaining access to the above things is to sign on to Wifi or connect as...

Sophie344 by Level 1: Joiner
  • 998 Views
  • 2 replies
  • 0 kudos

Sim swap

Help. I upgraded my phone to the pixel6 and input new SIM card I received and followed the instructions to carry out a SIM swap. My old SIM has now lost all signal and the new SIM seems to have kicked in I can send messages but any time I try make a ...

Lisa29 by Level 1: Joiner
  • 630 Views
  • 3 replies
  • 0 kudos

Sim swap

Hi,I did a sim swap two days ago to a new phone, till now both the old and new phone network signals gone! I can’t make even a call to o2. What do I do?

Eliz544 by Level 1: Joiner
  • 302 Views
  • 2 replies
  • 0 kudos

Resolved! Phone calling

When I make a phone call it comes back call ended with out ringing

Bella2 by Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Resolved! How do I cancel my phone insurance

I just want to cancel my insurance and apparently advisors are never avaliable and the customer service line isn't working for some reason for me

Zzz by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

Resolved! Phone not sending texts or receiving

Hi my calls are working but my phone won’t sent sms text messages and doesn’t seem to be receiving them. I can sent i messages but not sms ones

Bonnie0 by Level 1: Joiner
  • 22333 Views
  • 1 replies
  • 0 kudos

Resolved! Living in Europe

I now live in Europe but still have my uk phone number on contract.I need to know the cheapest way of keeping that uk number without continually being charged roaming charges.Can I change to a SIM only?Thanks in advance

Cookie27 by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Email address

Hi theretrying to activate open and it won’t recognise my work email. I havnt typed it wrong