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Resolved! Stuck Abroad - please help urgently

Hi I entered a chat in MyO2 earlier today because I had been given a new account and apparently another new phone number rather than my existing account being upgraded on the same number and a new plan. I am on holiday in the US with only my existing...

Jonno by • Level 1: Joiner
  • 698 Views
  • 2 replies
  • 0 kudos

Resolved! Abysmal connection this time around

I’ve been with O2 for a number of years now , no problems encountered. This time the connection is somewhat very very very substandard. Can’t connect at my place of work, drops connection at home and friends, even out on the road it’s very poor . I’d...

Cos1 by • Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

Premium calls

I contracted the other day as I couldn't make calls to premium rate numbers. And I was told to wait 24 hours and it should work. I waited and it's still not working. Every time I call it just instantly gets disconnectedand I don’t understand why. Nob...

Kelsey2712 by • Level 2: Apprentice
  • 1105 Views
  • 6 replies
  • 0 kudos

Resolved! Activation of sim

Hi,I had an existing O2 pay as to go sim. I went to store today to update my bundle and they store gave me a new sim altogether and signed a 12 month contract.I was just told that once I have a no network sign on old sim, I should replace the same wi...

Tanvi by • Level 1: Joiner
  • 832 Views
  • 3 replies
  • 0 kudos

O2 Hotspots

Hi,I am not able to access O2 WiFi Hotspots for some reason. Have tried on numerous occasions here in London. I understand that I should automatically be connected when in or near an O2 Hotspot and that the WiFi connection will display as WiFi Extra....

Milow by • Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Unsubscribe from O2 Network updates

I’m signed up for O2 Network updates with email and SMS to my old address from this page - https://www.o2.co.uk/coveragecheckerI’d like to unsubscribe but neither SMS or email contains details on how to do so. I don’t have an O2 account to check. I s...

Resolved! Overcharged on my account

Hi I've been charge x3 times on my bank account for £20 each time. Totalling up to £60 i am owed back. After attempting to top up on the app. Even though the app declined my transactions x3 times and I should not be charged this.

Resolved! Voicemail

The voicemail is staying I have 1 message but i don’t. I’ve tried turning off/on badges and re setting the phone but it’s still there

Lisa79 by • Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos
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