iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @DSB1 I will send you a private message to look into it for you.

[pgn]

Thank you, @O2Emma - hopefully a favourable outcome 🤞 @DSB1.

[Jonny_Stuart]

Hi @O2Emma or @O2Ryan   

Im having the same issues, would someone be able to help. Thanks

[O2Emma]

Hi @Jonny_Stuart I will send you a private message to look into it for you.

[Jonny_Stuart]

Thanks!

[Jonny_Stuart]

@O2Emma i had a private message from you but not heard anything since? Did you get my reply?

[pgn]

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@Jonny_Stuart wrote:

@O2Emma i had a private message from you but not heard anything since? Did you get my reply?

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Emma does not come back on-line until15:00 today, @Jonny_Stuart - I am sure she will be in touch once she's cleared the decks. Good luck!

[O2Emma]

Hi @pgn and @Jonny_Stuart I have replied thanks.

[UQS]

I am also having this issue after moving to O2 and eSIM. Can someone help me please?

[gmarkj]

Let's see if @O2Jonathan can help @UQS ...