iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[Janine_S]

No replies on social media either except to tell me to try something which won't work, iMessage won't activate because the SMS is being sent to a different sim. Until the port is sorted properly then it will never work.

[BenM]

Hi @O2Ryan - can you reply to my PM please?

[Janine_S]

That's Ryan finished for the day with no information on a resolution. So another day in split port limbo for me, 19 days and still not fixed and no Volt double data either.

[pgn]

@BenM @Janine_S - handover to @O2Emma who is on at 15:00. Fingers crossed you each get an answer, or an update 🤞

[Janine_S]

I'd cancel and go back to Three but I can't because of the split port. Quite frankly I've had enough of the whole thing.

[O2Emma]

Hi @pgn I will pick this up thanks.

Hi @Janine_S I will send you a private message to look into it for you.

Hi @BenM I will send you a private message to look into it for you.

[DSB1]

Please can someone help me?  Having same iphone issues I have just changed from Three to O2 and since the changeover have experienced imessage issues and can’t receive facetime either.  My daughter transferred over a couple pf months ago and is in exactly the same position.  We are both in limbo.  Have been in touch with Apple technical manager in the US who has run diagnostics on my phone and the same as previous posts has said that O2 need to check/test that I have the ability on my account to send text messages internationally.  I have also visited an O2 shop who checked the SIM card and installed a new one, and said thatI need to speak to O2 technical (I did seemed to be an Indian call centre and they could not help whatsoever).  I also visited the Apple genius bar, again who rechecked my phone and reconfirmed that my that my phone is set up perfectly and something needs to be altered on the O2 side.  As I confirm that nothing has worked since the time of changeover.  Please can someone help, I am wondering if I’ve done the right thing by swapping to O2?

[jonsie]

It sounds like iData has not been set up on the account by customer service

Call them on 202 and keep calling until someone has the knowledge and aptitude to help check this on your account

[DSB1]

Thank you for your help.  Have called several times, getting very frustrated.  Told idata does not exist. Finally got through to someone technical who added a “bolt” on for my phone.  However, the issue has not been resolved and I am going round in circles.  No one can offer any solution so far which is absolutely disgusting.

[pgn]

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@DSB1 wrote:

Thank you for your help.  Have called several times, getting very frustrated.  Told idata does not exist. Finally got through to someone technical who added a “bolt” on for my phone.  However, the issue has not been resolved and I am going round in circles.  No one can offer any solution so far which is absolutely disgusting.

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It is possible that the O2 Advisor on the Forum this evening may be able to help, @DSB1 - can you take a look, please. @O2Emma, please? Thanks!