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esim keeps going no service

Snout6969
Level 1: Joiner
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on ‎22-11-2022 17:39

on ‎22-11-2022 17:39

Hi All

I have a Giff Gaff primary number on iPhone 14 all ok and a new esim on O2 where i have ported my old number too.

 

The esim keeps going no service where i know there is good signal, to be fair it very rarely has any service, when it does it is always better than my GiffGaff service but why does it keep going off line?

 

For referance, only had the esim 5 days

 

Thank you

 

Simon

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MI5
Level 94: Supreme
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on ‎22-11-2022 19:15

on ‎22-11-2022 19:15

@Snout6969 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Breanna
Former Staff
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on ‎23-11-2022 09:22

on ‎23-11-2022 09:22

Hi @Snout6969 were you able to get in touch with O2 about your eSIM?

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