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eSIM that isn’t mine trying to install

CP1011
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Hi,

 

For the past few days I’ve been getting a message to set up my Metro eSIM by T-Mobile. I live in the UK, have an iPhone, and only have an O2 account so worried something fraudulent occurring. I have no idea how to block it. 

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madasaf1sh
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@CP1011 

 

It might be worth trying to reach out to T-Mobile via this link here https://www.metrobyt-mobile.com/contact-us?INTNAV=tNav%3AContactandsupport%3AHelpandsupport

 

There seems to be live chat..

 

As it could be someone has entered an incorrect number for the esim to be sent to..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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Bambino
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CP1011
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Thanks, unfortunately this isn’t coming vial a message from a sender. It is a pop up notification on my phone saying my new eSIM from metro by t-mobile is ready for activation. I haven’t activated, but concerned it’s trying to install

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Bambino
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@CP1011 Have you inadvertently downloaded or installed an app that is sending you this message? Can you run a malware scan?

You can check with Apple to see if they can assist you: Contact – Official Apple Support (UK)

I DO NOT WORK FOR O2



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madasaf1sh
Level 77: Grand Master
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@CP1011 

 

It might be worth trying to reach out to T-Mobile via this link here https://www.metrobyt-mobile.com/contact-us?INTNAV=tNav%3AContactandsupport%3AHelpandsupport

 

There seems to be live chat..

 

As it could be someone has entered an incorrect number for the esim to be sent to..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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CP1011
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Live chat didn’t work, but calling them eventually did, you were right, they were trying to use my IMEI number. Thanks 

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