Hi
I moved to a new plan yesterday morning, I've had no network connection since then. It has been more than 24 hours.
Spoke to someone in tech support and they told me that I was using the wrong eSIM. When I explained that I had installed the eSIM that was provided via the My O2 app they were so rude, said I was to respect that they knew what they were talking about and that I was using the wrong sim. I never got an answer and there is no pending eSIM attached to my account.
I checked all the help guides and nothing seems to work. Switched my phone off, looked for an eSIM to install, I've even carried out a reset etc etc I don't know what to do next. I can't make calls nor send text messages. How to do I solve this? Is there a way to reinstall the eSIM?
EDIT: This is so very odd, the last text message I received was from O2 at 2:30pm today. Which means I lost my network connection after that. I can't even make phone calls via WiFi call!!
Thanks in advance
