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Unlock network locked device

Hello. I have an old device (Galaxy J3 (2016)) but it is network locked to O2. I was hoping I could use it for my daughter whilst her phone is getting fixed, but she is with another network provider. Is there any chance you could help getting it unlo...

Moozer71 by • Level 1: Joiner
  • 604 Views
  • 2 replies
  • 0 kudos

Unable to port over to my new O2 PAYG SIM

Hi there,I have a PAC code and my old contract's number at Three ready to port over to new O2 SIM, but all the guides mention options to enter this on the web and app, but I don't see any of those options.Thanks.

My husband cannot make a call to my new phone.

My husband cannot make a call to my new phone, he gets the message line busy when its not.His number is not blocked on my handset. All other calls and his WhatsApp calls and texts go through. I can call him.

ajKidd7 by • Level 1: Joiner
  • 831 Views
  • 6 replies
  • 0 kudos

Resolved! Getting spammed by O2 and calling 2220 to opt out is not working

I am constantly get spam text messages from O2 which I never asked for! And it's impossible to stop. The message says "To stop texts, call 2220" but when I call that number I just get "generic error, cannot verify your number now". HELP!

John4422 by • Level 1: Joiner
  • 1585 Views
  • 1 replies
  • 0 kudos

OTP codes from Santander issues

Hi, for the last few months I have not received any OTP codes from Santander. They are my main banking account and now I can't access it. Please can you help me? Thank you

Jillybean by • Level 1: Joiner
  • 989 Views
  • 5 replies
  • 0 kudos

Cannot download bill history

I keep getting error messages when trying to download my billing history. I have called O2 twice spending an hour on the phone with them. They promised to send the bills by email. It's now a week later!

CRG by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Number porting

My number has been ported to o2 today from Vodafone. However I now have two signals- Vodafone and 02. Will this rectify itself? I thought providing o2 with my PAC number would cancel Vodafone?

CK03 by • Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Bolts on

Hello I would like to know why my Plan is didn’t work I had pay for it but it is didn’t work I would like to have a check please

MV2 by • Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

SMS not sending

Dear O2 Team, i hope you are doing well. i am trying to send SMS but they are not being sent. Could you please help with the matter? kind regards, morgane Lanfrey

Morgane by • Level 1: Joiner
  • 652 Views
  • 2 replies
  • 0 kudos
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