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Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! 02 rewards early claim

Is there anyway to claim early? I want to claim extra credit as I have over £30 saved from last quarter but it’s saying I have to wait until jan 4th to get it

Resolved! Waiting for number port

Hi all, I have just taken out an o2 contract for my son and during the sign up process I inputted that I wanted to keep his old number and I provided the PAC code. The paperwork I have received from o2 has his old number listed (the one he wants to k...

Resolved! New order alerts

How do I stop o2 sending order updates regarding an upgrade to my sons phone? It’s for his birthday and I’m the account holder - it’s ruining the surprise

Resolved! Pixel 6 switching off overnight with 100% battery

I'm trying to get in contact with someone as my new pixel 6 has switched itself off overnight despite having full battery. I'm missing alarms which isn't good. My husband got the same phone at the same time and hasn't had this issue but the O2 websit...

iOS 15 VoLTE issue

Recently upgraded to an iPhone 13 Pro from a XS. I no longer have the ability to chose which mobile network I wish to connect to, where I used to be able to disconnect from 4G and connect to 3G as it was stronger in my area. I've recently become a po...

Resolved! Apple Watch series 4

Hi, got the Apple Watch series 4 with cellular for my son to use it without mobile phone. I went to O2 shop and got for him a esim plan 10Gb unlimited text and calls, and his Watch is showing that no plan, no sim, number is not working. How to get it...

iphone SE 2nd - send sms not working / Activation unsucessful

Hello, My dads new iphone everything works apart from sending SMS's - he can receive them fine. "Activation unsucessful""Turn on imessage to try again." (1) I have turned off imessage and facetime - restarted the phone and turned them back on.(2) Its...

Resolved! iPhone SE restored, can't use iMessage or SMS

I've managed to restore most of the function on my iPhone SE after a soaking but I can't use iMessage. If I switch it on it fails with a message saying 'iMessage Activation An error occurred during activation. Try again.' Under 'Send and receive' my ...

Resolved! Upgrade no service

Have been trying to call since Xmas day and no one is available at customer services , I received my upgrade and the sim is no service I was told to call as when they upgraded I had to go through security and they upgraded me a different way as I had...

Resolved! New SIM card

Hi I've been brought a new SIM card for Christmas, I'm currently on simplicity plan but would like to change over to this new SIM for 02 for better deal if possible?

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