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Forum Posts

Problems with website

Hello,Why is it that when I TRY sign in to pay my bills, the site is always playing up?Each time I can not sign in, or the page just goes back to the home page and when I try to reset my password in case I have it wrong the email you send it not open...

loosing connection indoors on a regular basis.

Hi, both of our phones have the same problem, whilst making or receiving a call from another mobile the call seems to break off, it then comes back on. When it`s on it`s as clear as anything. I have tried taking out and replacing the sim cards on bot...

gardener1 by Level 1: Joiner
  • 575 Views
  • 4 replies
  • 0 kudos

Refund

Im trying to purchase an Iphone 15 pro max. I got to the stage of setting up the direct debit, and it took out the £30. Now, it's asking for another £30 as a reservation. You took out the £30 already, I need that back so I can actually place the orde...

html5 by Level 1: Joiner
  • 462 Views
  • 2 replies
  • 0 kudos

Resolved! Ongoing Failed Number Migration

I recently (end of May) moved from a business account (at end of contract) to a personal one. I've been trying to get my number migrated over. I've been on the phone to do the process twice and neither time has worked. The last time o2 told me I'd re...

Jen230 by Level 1: Joiner
  • 2102 Views
  • 13 replies
  • 0 kudos

Moved location

I’ve recently moved to dubai and purchased a sim here. Does this mean I can end my phone contract here?

RebeccaB1 by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos

My Mobile

My mobile has stopped working during a conversation with customer care who were supposed to be cancelling a bolt on.Not able to make or receive calls or messages,advise please

JJ70 by Level 1: Joiner
  • 481 Views
  • 2 replies
  • 0 kudos

Unable to pass direct debit screenn

Hi, I have been trying to preorder the new ipad, online and via phone, as soon as I get to the direct debit screen the account is validated, I select continue and this error pops up every time, even on the phone they were getting the error 

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Jay27 by Level 1: Joiner
  • 875 Views
  • 6 replies
  • 0 kudos

Can't log on to my O2 account?

Have recently tried to log on to my O2 account but have been unsuccessful!When logging in with correct email & password details, an extra layer of security pops up and a message & code should be sent to my mobile number BUT it never arrives? Please a...

Kerry24 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos