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Roaming in France

Hi,I rang O2 on Tuesday 16th July to ask to turn the roaming on as I was travelling to France. My iPhone is set to receive roaming but I cannot dial out and cannot receive txts so I can’t sign into my mobile app as O2 wants to send me a txt to prove ...

Moving from Vodafone to O2

Hi,I purchased a Samsung contract phone from O2 in 2016. I gave it to my brother recently who has a Vodafone pay as you go sim. The sim is network rejected in the phone. I called CS and was told I would get a code in 7 days. It never arrived. I calle...

No phone signal,

No phone signal in Birmingham, or Tamworth

Switching SIM

Hello, My old physical SIM has been de-activated from my iPhone X and I don't have an activated e-SIM for my new iPhone 15. I've called several times before the old SIM was deactivated and promised unequivocally that I would receive an email with a l...

Resolved! esim

After having to restore my Samsung watch 5 I could not make phone calls when out of reach of my phone. I went to the O2 shop where a lovely lady spent time installing a new esim.When I went out for a walk I tried to phone my house but all I go was "y...

Phone number port over 2 weeks delayed

so first post was marked as spam for some reason for all sincerity this is genuine. im having issues with porting my number.i joined O2 on 26-06, and requested a port that same day, received mail saying the port would be completed 27-06 - great. 27-0...

Can’t sign in to 02

Can’t sign in to my 02 account my mobile is broken I’m using an iPad

Resolved! Number migration - NOT done, repeatedly!

I'm out of contract on my current sim-only account, so I bought a completely new sim-only account with temporary#, and have phoned O2 twice now over several days to get my current O2 sim-only main# moved to the temporary# I got with the new sim-only ...

My roaming does not work in Europe

My roaming does not work abroad in Europe

Problems with D-Link DWR 978 5G Router

I have a D-Link DWR 978 5G Router withan O2 mobile broadband SIM in it. Exactly 24 hours after it is booted it loses the WAN connection and has to be rebooted. The DLink R&D team have been investigating the issue running detailed diagnostics and logg...

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