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Forum Posts

Resolved! E sim activation

I have bought an eSIM for an iPad and it will not activate, can you help, I have phoned many times now to speak to the O2 staff to no avail.

PDT by Level 1: Joiner
  • 650 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to activate new phone

Hi,I recently bought a mobile with an O2 sim from Mobilephonesdirect but they tell me they are now unable to activate it as there is a problem with the mast in the DA1 Dartford area. This was over a week ago. I don't understand what the issue is and ...

Jules_39 by Level 1: Joiner
  • 1013 Views
  • 8 replies
  • 0 kudos

5G

My phone is set to 5G and I am in a 5G area however I never get anything over 4G! Why is this?

Jy1 by Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

phone calls IN and OUT fail, since this morning

Since this morning all attempts at making or receiving calls just tell me it FAILED. I have signal for emails etc. and internet connection. Just no phone calls.I'm just going round and round with queries online - can't seem to connect to the expert.A...

Sonja1 by Level 1: Joiner
  • 955 Views
  • 9 replies
  • 0 kudos

4g network

4g network is extremely slow or not available at all. I have tried turning on and off etc,

Effie by Level 1: Joiner
  • 290 Views
  • 2 replies
  • 0 kudos

New billing and airtime rewards

Hi all, since the new billing system my airtime rewards that i have redeemed are not showing on my o2 account page- it always showed as a minus against my next bill but still shows as 0.00. Any ideas?

CarrieA by Level 1: Joiner
  • 345 Views
  • 1 replies
  • 0 kudos

o2 account

Hello, My number is xxxxxxxxxxxx, my username is xxxxxxxxxxxx I am unable to log-in to my account to pay my monthly bill [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Rhea by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

I have added my Apple Watch to my 02 account. How do I cancel this? 

mdavies96 by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Anyone else pay their bill and get no mobile data!?

Paid bill..have ZERO mobile data..its PAID for.. so why doesn't it work. ..45 mins waiting to talk to someone on the phone..they never answer.. 20 years ive been a customer, im leaving

Cazza3 by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos