Payg sim not working?

[Sue39]

So on Friday I noticed my phone would not send messages or allow me to call

it says limited service 

you can only make emergency calls when trying to use it

i have also tried to text my number and call but they don’t work

Says you have dial’ ed an incorrect number!

its a payg number that gets used daily and top up every month!

but it seems like its been disconnected!

[madasaf1sh]

@Sue39 

You will need to speak to o2, as there is naff all anyone on here can do, as we are all customers like you Guide: How to find help & contact O2 

[MI5]

@Sue39 

Could be a sim or phone fault.

Pop in store with photo ID for a new free sim.

If you can try another sim sim your phone it will guide you towards the fault.

Guide: Is the network down for me or everyone? 

https://www.o2.co.uk/apps/my-network

[Sue39]

Well they have turned off all the 2g signal in my area!

rending my phone usless

thanks o2

no though for the older people and no warning to this happening either absolutely disgusting!

im almost 80 and having to change phones is going to be hell!

i have 4 of the same model phone too as its the only one i can use

the modern phones are overly complicated and i find them too big

[TallTrees]

Hello @Sue39 

Sorry to hear your difficulties 

My older family members use the Doro phone very user friendly 

Do your best to change 

Doro have larger buttons they also have flip

Have a look here 

www.doro.com

Best of luck

[Enlli]

O2 are not turning off 2G as yet except for maintenance. They will start switching off 3G next year, which is roughly 12 months behind other operators.

Whether O2 allow PAYG phones the ability to make calls over 4G or alternatively close down the PAYG service is up for debate. But as of now nothing is changed

[MI5]

Who told you that rubbish @Sue39?